Membership Operations Executive

Job Introduction

When you join Saga we welcome you with open arms and we fuel your career possibilities. We support. We encourage. We champion you to reach your full potential.

This role is an important part of the Group Marketing team who strive to facilitate, to help and support the Membership function of the business.

Reporting to the Acquisition and Engagement Manager, this is a key role ensuring that membership is communicated effectively across the Saga business and being the main point of contact for any day-to-day operational queries regarding membership. 

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

If this sounds like a role for you then keep reading...

Role Responsibility

• Devise and manage the Membership internal communications plan (for both operational and non-operational areas), ensuring timely and effective implementation and to make sure that details are kept up to date for all channels and staff across the business
• Responsible for the creation of all internal membership communications, to include (but not limited to): newsletters, blogs, TVs, posters and the membership area on HR Connect
• Look at creative ways to improve internal communications about membership, to ensure it stays fresh, relevant and is understood by all staff
• Manage the Possibilities educational scheme, whereby staff from around the business can share the exclusive experiences that we offer to our members
• Run and manage an events resource pool scheme.  From recruiting, selecting and training the team, working with the Events team to deliver a reliable pool of people that are used as resource at events
• Plan, source and manage any membership prizes as a way to drive understanding and engagement of membership and to be responsible for drawing prizes and liaising with winners
• Work closely with Operational areas to ensure that membership is understood, attending the weekly Ops meetings, producing any briefings as required, and to attend the monthly agent forums at different locations across the business
• Work closely with the Possibilities helpdesk, and to be their main point of contact on any membership related queries
• Answer emails that are sent to the Possibilities inbox, liaising between the relevant teams in membership and the Possibilities helpdesk – in a timely manner, to ensure that any SLAs are adhered to
• Visit the Possibilities helpdesk team monthly to listen to calls and to understand issues/common themes – and to relay these back to the relevant teams in Membership, with recommendations on how to improve any issues
• Work closely with the Marketing, Partnership and Events teams in Membership to promote the offer portfolio as a key central asset which can be accessed by all staff
• Manage the internal communications budget for membership, to ensure its on track and to flag any variances to the Acquisition and Engagement Manager in a timely manner
• Offer support to the rest of the Marketing team where necessary

The Ideal Candidate

Capability, Knowledge and Experience:

• Experience in membership, operations or marketing

Education and Qualifications:

• Graduate calibre and/or equivalent professional qualification / experience

Personal Characteristics:

• A self-starter with strong organisational and planning skills
• Excellent verbal and written communication skills, and able to build and maintain great working relationships with a wide range of stakeholders across the business
• A motivated problem solver with a positive attitude to change
• Multi-taker, able to operate well in a fast paced and dynamic environment
• Customer focused

Package Description

The standard benefits when you join Saga include:

• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group