Motor Product Executive *12 month FTC*

Job Introduction

Motor Product Executive

Salary £28,000 - £35,000 dependent on experience

12 month FTC  

Folkestone Hybrid

As a Motor Product Executive, you will be involved in all areas of product management and development. As a business, we support a diverse group of customers and help them at various stages of their lives, and in the Motor Product team you will play a pivotal part of ensuring that we provide them with the exceptional products that they deserve.

Reporting to the Motor Product Manager in the wider Product Team to manage and develop market-leading motor insurance products and customer journeys incorporating key FCA principles.

As a natural collaborator, you will be working cross-functionally with stakeholders across the business so in this broad and varied role, you will have exposure to all corners of our insurance business ensuring that we best serve our customers whilst remaining competitive in the market.

We offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs in London, or Folkestone. We come together with a purpose to collaborate, typically once a month in London or Kent.

Role Responsibility

As one of our Motor Product Executives, you will be responsible for the implementation of product developments and product enhancements, derived from analysis of industry & competitive trends and customer research.

Other accountabilities include:

• Ownership of technical policy wording, with reference to Legal and Conduct Risk advice.
• Project management, with particular focus on cross-functional team working.
• Work within commercial relationships with suppliers - attendance at supplier meetings where required.
• Technical and management input into complaints handling, including intervention where necessary to ensure the fair and effective resolution of customer disputes.
• Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the Saga brand through market comparisons and actuarial liaison.
• Ensuring all customer communications are technically correct, consistent, aligned with the Saga brand and meet relevant regulatory requirements.
• Undertaking root cause analysis of products to understand key drivers behind customer complaints and deliver innovative solutions.
• Helping to deliver budgeted conversion, quotation and retention rates through product management and development.
• Deliver enhanced levels of customer satisfaction measured through customer satisfaction scores and external market benchmarks.
• Work with marketing and operational teams to optimise customer communications whilst accurately reflecting product benefits.
• Ensure product compliance in line with brand standard and regulatory requirements (e.g. annual Product and Value assessments) and managing processes to drive good customer outcomes.

The Ideal Candidate

To be a successful Motor Product Executive it is essential that you have experience within general insurance including both product and regulatory requirements

Other skills and experience required include:

• Ability to problem solve and dig into the detail of information/trends.
• Ability to prioritise workload effectively and manage cross-functional projects to tight deadlines.
• Knowledge of product management principles and procedures.
• Ability to challenge and improve existing processes.
• Commercially aware and able to develop and implement product initiatives to meet customer needs.
• Ability to deliver and analyse market research and trends.
• Motor insurance product knowledge.
• Ability to work within a team and independently.

Characteristics we're looking for:

• Customer focused, with the confidence to be curious and challenge.
• Attention to detail.
• High levels of drive and enthusiasm – a self-starter.
• Able to work under pressure and to tight deadlines.
• Ability to multi-task.

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group