Multi Product Conversion Manager

Please Note: The application deadline for this job has now passed.

Job Introduction

***Remote/home working allowed with occasional visits each month to the Folkestone office***

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga.

And right now we are looking for a Multi-Product Conversion Manager to increase the number of products held by our customers by achieving targets on a monthly and annual basis. You’ll also help to create a strategy for step changing Cross-sell to help make Saga a leader within the Insurance market for the number of products held per customer.

You will plan and deliver a range of campaigns both on and offline that provide customers with access to Saga’s wide portfolio of insurance products as well as upgrading policies via add ons. You will also build and maintain bi-monthly trading forecast plans for Cross-sell activity, identifying opportunities and delivering to the forecast volumes.

Additionally, you will manage the team of Multi Product Conversion Executives, supporting and developing them to be the best that they can be whilst helping them to grow and widen their knowledge so that they are capable of progressing within.

In return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.

So, if this is of interest to you then we would be keen to hear from you!

Role Responsibility

Plan, develop and deliver a range of campaigns both on and offline that provide customers with access to Saga’s wide portfolio of insurance products as well as upgrading policies either via add ons or to Saga’s 3 YR Fixed Price propositions.
Help to create the Strategy for Step Changing Cross-sell and heavily involved with the implementation to coordinate changes into the change plan creating robust business cases in a timely manner and being responsible for the smooth delivery of the implementation of the changes.
Build and maintain bi-monthly trading forecast plans for Cross-sell activity, identifying opportunities and delivering to the forecast volumes.
Performance on a weekly basis to be provided along with suggestions for further improvements.
Collaborate cross-functionally with data science (customer selection and segmentation), creative, pricing (best price to customer target), product (conversion initiatives), digital (online customer journey) and operations (offline conversion) with pricing to ensure the best price for the customer target.
Build the cross-sell purchase funnel identifying any leaks and building tactical action plans to reduce leakage.
Constantly reviewing and understanding the needs of the customer, their motivations and purchase behaviours and reporting back to the business
Identifying improvements to conversion performance in channels and onsite experience and shaping roadmaps to implement any changes that are required.

The Ideal Candidate

Extensive years experience in Marketing, Campaign or Regulatory communications experience (customer focused) within a regulatory environment.
Expertise in developing customer-focused solutions, marketing, and transformational communications.
Strong experience and/or awareness of integrated campaign delivery across multiple internal touchpoints and channels; with proven ability of successful campaign execution delivered within regulatory requirements.
Campaign leadership as an individual and with a team and the ability to demonstrate examples of multi-tasking, prioritisation, and solution-orientated approaches.
Experience leading and working collaboratively across teams within regulatory and financial services environment/s.
Good experience of change processes including requests, requirements gathering and project delivery.
Excellent personal communication and presentation skills and able to come across as a professional, credible, respected representative of Saga.
Understanding of a Financial Services regulatory environment.
Co-ordination skills – able to co-ordinate and lead projects across the business.
Ability to use insights to drive greater connection with consumers.
Strong interpersonal, verbal, and written skills.
Ability to work under pressure and deadlines

Our values are:

Precision Pace - Always owning and making things happen.

Empathy – Always aware of others.

Curiosity – Always asking why.

Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include:

Remote working available where possible
25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year
Free private medical insurance after 1 years' service
Workplace Pension
AXA Be Supported
A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

#L1-Remote

Saga Group

Salary	up to £54,000 p.a. (dependent on experience)
Frequency	Annually
Job Reference	saga/TP/45683/1823
Contract Type	Full Time
Closing Date	26 May, 2022
Business Unit	Insurance
Location	Folkestone, United Kingdom
Posted on	10 May, 2022