Network Support Engineer

Job Introduction

** Hybrid/home working coming into our Folkestone office once a quarter**   

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

…And right now, we are looking for a Network Support Engineer to work in Technology part of our Insurance business at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.   

You will be responsible for the software development lifecycle from gathering the requirements to testing, to infrastructure deployment, to application deployment and system monitoring and health. You will do this through collaboration with development and operational teams and have specific accountability for the management and security of networking delivery within the frameworks and policies in place. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.   

If this is of interest to you then we would be keen to hear from you!


Role Responsibility

  • Working collaboratively with software engineering to understand networking requirements and system connectivity. 

  • Working with Infosec teams and Product Owners to achieve alignment between information security and business change objectives. 

  • Working in an Agile framework, and will be part of the Scrum ceremonies like Sprint Planning, Daily Stand up, Sprint review and retrospective etc. 

  • Leading the application networking requirements and translating them to a secure network configuration deployment as part of the automation. 

  • Leading innovative solutions to reduce network impacting incidents and risks, improve speed and accuracy of changes, reduce manual work, and enhance network tooling visibility. 

  • Adopting and implementing automation and streamlining of the processes and operations across the technical estate. 

  • The implementation of deployment, monitoring, and operational practices. 

  • Working in partnership with business units to align technology operations and development principles. 

  • Development, maintenance of relevant solution documentation, ensuring all information is accurate and up to date. 

  • Keeping UpToDate with and advising on security best practice, enforcing security policies, principles, and risk appetites. 

  • Working closely with internal information security and risk/compliance functions. 

  • Overall point of escalation for complex problems and incidents.  

  • Accountability for the adoption and adherence of all security policies and the protection of data and business assets across the technology estate. 

  • Lead the ongoing review of all activity across the technology operations ensuring that the migration to automation and agile, repeatable processes are adopted at every occasion. 

  • Ownership and acceptance of robust and repeatable processes for the transition of systems and projects into production ensuring that ongoing support, security, and capacity considerations are met.  

  • Working collaboratively with colleagues across the business to make sure my team and I support Saga’s strategic initiatives. 

  • Addressing identified vulnerabilities in line with policy requirements. 

  • Supporting Incident Response processes. 

The Ideal Candidate

  • Management / troubleshooting of security gateway Wi-Fi, NAC, and remote access technologies. 

  • Technical Skills, specifically relating to enterprise LAN/WAN and Cloud technologies. 

  • Network security best practices. 

  • Broad knowledge of Cyber Security threats and countermeasures.  

  • Communications skills. 

  • Stakeholder Management skills. 

  • Experience of Secure LAN/WAN, cloud, and security technologies with a focus on Azure, Extreme Networks, Cisco, and Checkpoint Technologies.  

  • Networking and Network security best practices. 

  • Foundational understanding of cyber-attack techniques. 

  • Foundational of vulnerability testing frameworks / techniques. 

  • Understanding of business technology to inform mitigation strategies. 

  • Industry Certifications. 

Our values are:

  • Precision Pace - Always owning and making things happen.
  • Empathy – Always aware of others.
  • Curiosity – Always asking why.
  • Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

  • Remote working available where possible

  • 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

  • Free private medical insurance after 1 years' service 

  • Workplace Pension 

  • AXA Be Supported 

  • A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 



To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.




Saga Group


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