Ocean Cruise Market Performance Executive

Job Introduction

** ** At Saga we’re radically flexible which means our colleagues have total autonomy over where they work – home, hybrid or hub. This role has a hybrid element which means our teams come together when we need to collaborate***

At Saga, we’re driven by the simple aim of making the UK the best place in the world to grow older. A dynamic and forward-looking business with a clear, single-minded purpose; to create exceptional experiences every day and be a driver for positive change in our markets and communities. This desire to deliver exceptional experiences empowers our colleagues to create moments that are simple, personal, and special… for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose. We work with precision pace, curiosity, empathy and collaboration to create a unique environment for our team.

Saga Cruises have an ambitious growth plan, providing exceptional cruise experiences that inspire new and existing customers to explore with us on our new boutique ocean and river cruise ships.

And right now, we are looking for an Ocean Cruise Market Performance Executive. This is a rare and exciting opportunity to join a team where you will work closely with colleagues in various other parts of the Cruise business including Sales, Studio, Marketing and onboard our Saga ships.

You will work as part of a small team that play an essential role in achieving our targets for revenue and load factor through revenue management of our cruise products.  The role is responsible for effective cabin inventory management, making sure we are balancing commercial needs with exceptional levels of customer service for our internal and external customers. This role also requires a high level of accuracy as you supply and check content and pricing for our many cruises. You will need to work at a fast pace, be flexible, manage shifting priorities and conflicting demands.  You will also need to have a desire to learn more about revenue management and be curious about how pricing is managed in this busy team.

In return, you can look forward to all the responsibility and involvement of an integral role, where you will have the opportunity to learn new skills while providing you with a rewarding and fast-paced career with an excellent benefits package.     

So, if this role is of interest to you then please don’t delay and get in touch and apply today!  

Role Responsibility

• To ensure the accuracy of all promotional material across all channels with responsibility for inputting pricing, relevant terms and conditions and revenue messaging into our content management system.
• To check all promotional activity for accuracy in line with Management Instructions and current legislation.
• To liaise closely with Studio and Marketing to ensure deadlines are met according to the agreed schedule.
• To communicate all pricing information as required to internal and external customers.
• Working within set deadlines according to sailing dates, to berth the ships and release the passenger manifest, a legal requirement for sailing.
• To manage the cabin inventory to allocate guarantee cabins where appropriate and to accommodate non - paying and paying passengers escalating for authorisation where necessary.
• To manage inventory for hotels and other travel options including coach and flights and requesting additional space where required.
• To identify, propose and implement opportunities to maximise revenue generation through cabin inventory management.
• To deliver an exceptional level of customer experience, speaking with customers when necessary to optimise ticket revenue through cabin inventory management.
• To communicate regularly with the onboard teams ensuring an efficient process for manifest release.
• To support the Cruise Revenue Manager in implementing revenue management strategy, for example, actioning retro pricing decisions as required in line with the Price Promise.
• To check Taurus packages for Saga Cruises for product launch and to ensure they are ready for sale according to an agreed schedule.
• To create, maintain and circulate inventory reports as required from Taurus or Destiny, our Revenue Management system.
• To maintain and develop a comprehensive competitor analysis deck for regular circulation to the Head of Cruise Market Performance.
• To provide ad hoc support to the Ocean Market Performance team as required.

The Ideal Candidate

• High level of numeracy and literacy skills.
• Excellent organisational skills with the ability to manage deadlines and individual work-load.
• To work closely with colleagues in Sales, Studio, Marketing and onboard our Saga ships
• Excellent customer service skills – for both internal and external customers
• High level of attention to detail and accuracy
• Strong communicator, comfortable with liaising with colleagues across many departments
• Pragmatic when the daily tasks mount up.
• Resilient while under pressure
• Curious about learning more about revenue management and Saga Cruises as a whole
• Good team player ready to support colleagues and contribute to solution finding

• Knowledge of Jump, our in-house content management system, Taurus and Excel is an advantage but not a necessity, training will be given
• Excellent PC skills, in particular Excel
• Ability to input and manage large volumes of data quickly, accurately and in line with deadlines
• Technically and commercially astute

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group