Office Manager

Job Introduction

***This role is 100% based on-site at our London HKX Building, 3 Pancras Square office***

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga.

And right now, we are looking for an experienced Office Manager to be the first point of contact for all colleagues and visitors to our London HKX office hub. You will ensure that their experience is exceptional by having the space and equipment they need to work efficiently. You will also provide support to the wider facilities team, located at our other hubs.

Additionally, you will monitor and maintain the diary booking system for the meeting rooms and open spaces, provide regular data and insight into the usage of the Saga spaces at HKX, be the key contact for fleet organisations, suppliers and company car drivers and keep the Fleet records up to date by collaborating with other departments including Finance.

You’ll have that “can do” attitude, be well organised with good attention to detail and be an agile, adaptable problem solver!

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.

Role Responsibility

• Creating a welcoming and safe environment for all colleagues and visitors to the Saga space at HKX.
• Supporting all colleagues and visitors with required access, desk and space allocations.
• Set up technology and space for large scale meetings and events.
• Resolving day-to-day queries.
• Support colleagues and visitors in the provision of solutions and resolution of day-to-day technology issues.
• Monitoring and maintaining the diary for meeting rooms and open spaces.
• Ensuring sufficient supply of stationery – auditing/ordering and controlling costs
• Providing regular data and insight of the usage of the Saga spaces at HKX
• Key contact for fleet organisations, suppliers & company car drivers.
• Administration of fleet records, collaborating with Finance, Reward and Payroll teams.
• Updating Motor Insurance Database (MID).
• Driving for business checks and updates to licences.
• Following our Business Code of Conduct and always acting with integrity and due diligence.

The Ideal Candidate

• Experience of supporting and maintaining video conferencing systems including Teams integration.
• Experience in supporting general laptop issues including printing, wi-fi connectivity, external screen and docking stations and general hardware support
• Customer service background
• Administrative duties
• Working effectively across functions/ departments
• Senior stakeholder management
• Windows 10/11 and Office 365 (including Outlook & Teams)
• Excellent interpersonal and communication skills

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group