Operational Resilience Manager (Financial Services) *FTC*

Job Introduction

Operational Resilience Manager (Financial Services)

Salary up to £70,000  - £80,000per annum dependent on experience

FTC Until 30th April 2026 – chance of extension

London/Folkestone Hybrid

As an Operational Resilience Manager at Saga you’ll be responsible for maintaining and developing the Operational Resilience Framework for Saga Insurance, increasing the resilience of the organisation and ensuring regulatory obligations continue to be met.

It's an exciting time to join Saga. We are working towards our Affinity Partnership with Ageas, which is due to go live this year. You’ll join us and play a pivotal role in the transition and governance that surrounds the partnership.

Our Operational Resilience framework is in a great place, and you will come in to maintain and develop it. Initially, we are offering this on an FTC basis, but post-transition, we envisage a longer-term need to ensure the resilience of our Insurance business while aligning with the rest of the Saga Group.

We offer flexibility over where you work – you choose a place where you feel most comfortable and productive, either from home or in one of our hubs. There will be an occasional need to collaborate in person in London and Folkestone, Kent.

Role Responsibility

As our Operational Resilience Manager, you will be responsible for developing and embedding the Operational Resilience Framework across Saga Insurance.

This will include upgrading and maintaining existing capabilities for areas such as business continuity, incident response, technology resilience and oversight of supplier/third-party resilience.

Other accountabilities will include:

•    Ensuring that senior management are fully aware of their Operational Resilience roles and responsibilities and are provided with the relevant guidance, data, and management information to help facilitate decision making.

•    Ensuring Operational Resilience is completely embedded at all levels of the organisation.

•    Ensuring that Important Business Services (IBS) delivered within the business are identified, mapped, assessed for resilience identifying gaps and defining remediation measures to improve resilience.

•    Defining Impact Tolerances (ITols) for each IBS and conduct testing of the ability to remain within those tolerances.

•    Identifying, quantifying and coordinating remediation of IBS vulnerabilities which increase the risk of breaching ITols.

•    Establishing effective collaborative relationships with stakeholders across the organisation, including Saga Group.

•    Ensuring business requirements are met, and the approach is aligned to the Saga Group Organisational Resilience strategy.

•    Coordinating and providing relevant management information to governance committees including the Operational Resilience Steering Committee and the Audit, Risk and Compliance Committee.

•    Designing and delivering relevant and proportionate training programmes and exercises to raise awareness of Operational Resilience.

The Ideal Candidate

The successful Operational Resilience Manager will have experience in the development, deployment and management of business-critical processes.

Our ideal candidate will have previously worked within Financial Services and will have detailed knowledge of operational resilience regulations as set by the FCA/PRA. Ideally you will have experience working within a partnered organisation.

Operational skills and experience required includes:

•    Knowledge across the following resilience disciplines: Business continuity, Incident and Crisis management, Technology Resilience, and supplier/vendor management

•    Presenting confidently to technical experts.

•    Ability to simplify technical information for senior partners and to present conclusions and recommendations in a form that is readily understood by non-technical management. 

•    Be a highly motivated and independent problem solver to provide challenge within your subject matter expertise. 

•    Strong communication skills, both oral and written with the ability to influence senior stakeholders.

•    Strong organisational skills and attention to detail, with a demonstrated ability to work independently, lead multiple projects, ruthlessly prioritise.

•    Ability to manage a high volume of tasks, deadlines, requirements, and decisions whilst driving exceptional customer outcomes.

•    Management and delivery of high-quality reports and proposal documents.

•    High levels of integrity, upholding the standards and policies set by the business

•    Drive and determination to develop within the role through increasing technical knowledge and building effective relationships within the business.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

Package Description

At Saga, we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.  

BENEFITS AVAILABLE TO ALL COLLEAGUES: 

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 15%
• Car allowance £4,800 per annum
• Private medical insurance after 1 years’ service
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group