Operational Underwriting Manager

Job Introduction

Operational Underwriting Manager

Salary £34 – 37,000 DOE

Permanent   

FT – 35 hours per week

Hybrid – Home and Hub (London or Kent)

Closing Date: 30^th January 2024

Reporting to the Head of Underwriting & Fraud we are recruiting for an Operational Underwriting Manager to be accountable for AICL’s risk assessment and controls as a final decision maker for daily enquiries to meet all service delivery deadlines.

Leading a team of 4, you will be responsible for the maintenance, monitoring and control of underwriting reports, underwriting guides, and best practice documents. Your day-to-day will include having oversight of the fraud risk controls and ensuring claims discrepancies are fully investigated in line with the underwriting philosophy.

Working predominantly across Home and Motor, you will collaborate with colleagues across Saga including Fraud, Claims, Pricing and Data. You will be able to influence and support others using a combination of sound judgment and technical knowledge.

** At Saga we come together with a purpose, allowing us to collaborate with our team and the wider business. As part of the Underwriting Development & Fraud team you would typically come to either our London or Ashford hub once a month

Role Responsibility

As our Operational Underwriting Manager you will be accountable for the following areas; 

• Preparing and reviewing customer outcome dashboard highlighting key risks and successes for visibility at PPAC/trading
• Ensuring SLA compliance and regular reporting with regards MID including MIB relationship.
• Prepare statements on behalf of AICL to meet our regulatory requirements and attend court when required.
• Working with Technical Underwriting Leads/complaints teams with regards interrogating dispute resolution data received.
• Challenging and working in conjunction with FOS expectations. Supporting the FCA and GFSC complaints returns.
• Risk control management through the construction of technical documents including policy wordings, best practice guides and underwriting guides ensuring compliance with industry and regulatory guidelines.
• Develop and control an audit programme with emphasis on improving customer outcomes, reducing referrals and training other departments.
• Work closely with Development and Technical Underwriters to support growth and footprint plans.
• Identify opportunities to improve operating efficiency or effectiveness to reduce claims leakage and provide better customer outcomes.
• Following our Business Code of Conduct and always acting with integrity and due diligence
• To lead and support, as necessary, customer clean up activity arising from incidents, system defects or any other reason, ensuring it is conducted in accordance with internal guidance and has the customer at the heart of any prioritisation and decisions made.

The Ideal Candidate

As our new Operational Underwriting Manager, we are looking for someone who is commercially aware with a blend of both underwriting experience, and the ability to manage and develop others: 

Whilst Home and Motor personal lines experience is desirable, we are open to candidates with underwriting experience across the wider insurance industry.

You will need to demonstrate the following skills and experience:

• Expert knowledge of risk controls especially fraud, customer outcomes and vulnerable customers
• Detailed knowledge of policy wording construction
• Good understanding of the various distribution channels and brokers
• Ability to identify and anticipate potential business risks/opportunities using market awareness and internal knowledge
• Detailed knowledge of the regulatory and legal framework which the market operates
• Awareness of Polaris and Radar systems
• Good numerical and statistical capabilities
• Ability to influence using sound judgement and technical knowledge
• Ability to communicate effectively, both verbally and in writing, at all levels up to ELT
• Self-motivation and organisational skills
• Degree level education or equivalent, ideally in a business discipline such as ACII
• Trading mentality

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Company performance related annual bonus - Up to 5%
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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