Partnership Account Executive

Job Introduction

At Saga, we welcome you with open arms and offer an environment where will we do the best thing for you to develop your skills and develop your career. Working together we can ensure you receive the returns and rewards you deserve.

Playing a crucial part within our Membership team, you will be responsible for managing and maintaining relationships with our partners to ensure we uphold an exclusive portfolio of offers that have been created purely for Saga Members.  

This role is focussed on achieving exclusive and bespoke partner offers and managing the relationships created with third parties to an outstanding level to ensure long term and strategic partnerships are developed for the benefit of the Membership programme.

Assisting the Partnership Manger and Head of Commercial, you will pro-actively manage and take sole ownership of new and existing accounts, while identifying new opportunities to ensure all the best possible outcomes are achieved for the Membership scheme.

You will be commercially astute and have the ability to communicate and influence effectively at a senior level, as well as having the skills to deliver presentations to internal and external stakeholders. If you thrive in a busy environment, enjoy being target-driven but can remain calm and positive under pressure…. We want to hear from you!

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

Role Responsibility

• To assist the Partnerships Manager and Head of Commercial with day to day partner management across the portfolio of accounts in addition to taking sole ownership and responsibility for a number of accounts
• To monitor performance, collect and analyse MI and generate reports on partner performance for internal and external consumption, including; offer redemption, revenue generation and general MI
• Ability to present findings, update key stakeholders on offer performance and make recommendations
• To assist the Partnership Manager in new partner negotiations and onboarding
• To complete set up process for all new partners; from contract signing to ‘go live’ including but not limited to; due diligence process, obtaining copy and other marketing assets, agreeing redemption process, marketing and online promotion, MI collection
• To manage and raise invoices as applicable
• To create a regular and structured partnership management process, which will include but is not limited to regular calls and face to face updates with partners to review performance, agree actions to drive performance and address day to day requirements, as well as influence conversations to achieve outputs to benefit Saga’s business
• To make decisions with confidence relating to product or supplier relationships, often in short or high pressure situations.
• To maintain an awareness of the competitor landscape and comparable loyalty schemes and market offers to make relevant recommendations for the development of Possibilities
• To work closely with the Possibilities Marketing team to identify opportunities to promote partner offers and to support with monthly themes
• To also review performance of marketing activity and make relevant recommendations
• To assist with dealing with any customer queries relating to partner redemptions or complaints and to aid in reaching a resolution of these
• To work closely with the wider Possibilities and other internal teams to provide all information required for on-going offer management
• To be responsible for the sales performance of each account and to identify opportunities for growth within the portfolio
• To support wider Commercial colleagues with the creation of offers and to support the experiences programme

The Ideal Candidate

 Capability, Knowledge and Experience:

• Commercially astute
• Ability to present analysis, make recommendations and deliver presentations to internal and external stakeholders
• Strong MS Office skills
• Previous account management experience desirable

Education and Qualifications 

• Good Secondary education

Personal characteristics:

• A fast learner and adaptable
• A creative thinker
• A good communicator (written and spoken)
• Has good organisational and logistical skills
• Enjoys a challenge and problem-solving
• Has a positive ‘can do’ attitude
• Stays calm and positive under pressure
• Is professional and diplomatic
• Is customer-service orientated
• A team player
• Self-motivated and enthusiastic
• Enjoys being target-driven and working to strict deadlines
• Has a proactive approach
• Enjoys taking on responsibility

Package Description

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group