Partnerships Admin & MI Support

Job Introduction

Partnerships Admin & MI Support– Insurance

Salary £27,000 - £29,000 per annum 

FTC- 12 Months

Full Time - 35 hours per week (Open to discussion on some flex with hours, but would require a minimum of 30 hours per week)

Hybrid role – Home / Hub working (London, Kings Cross or Folkestone, Enbrook)

Here at Saga, we’re looking for a detail-orientated and adaptable individual to join our Product and Partnerships team to collate, analyse, and distribute timely reports that support critical data-led decision-making across the business. 

Your day-to-day will involve a variety of administrative tasks, including defect tracking, data gathering, meeting support, and maintaining action logs, all of which contribute to the smooth running of the team.

This is an exciting opportunity to support teams that manage high-profile insurance partnerships—including AXA, Allianz, Covea, and Lloyds by managing data flows and assisting with performance and customer outcome analysis. Your work will contribute to the effective management and mitigation of supplier-related risks, internal defects and wide-ranging commercial and regulatory challenges.

This role is ideal for someone who is collaborative, enjoys working with data and solving problems, and can demonstrate a capacity to respond to changing priorities.

If you are keen to develop a strong foundation of skills that can grow into a career in analysis, operations, or stakeholder management, this is a great opportunity to make a real impact in a role that combines operational support, data insight, and relationship management.

** Hybrid working, your allocated Hub will be London, King's Cross or Folkestone, Enbrook. You will need to be willing to commute to these hubs a minimum of 1-2 times a month. Travel to locations that are not your base hub is expensed.

Role Responsibility

• Supporting our Commercial and Third-Party functions by running, collating and distributing a range of key reports for internal and external use, including but not limited to:
  • Panel performance MI
  • Customer Satisfaction data
  • Regulatory/Market governance data
• Supporting the delivery of key actions and initiatives through capturing, logging, and tracking meeting updates and actions.
• Tracking and monitoring defects involving or affecting key insurer partners by attending weekly defect meetings, updating defect logs and communicating progress to both internal and external stakeholders.
• Liaising with internal and external teams, including Panel Insurers, Product Governance, Finance MI, Ops Underwriting, Change, and others. 
• Recognising issues and escalating appropriately to colleagues within the immediate and cross-functional teams.
• Identification of low-value activity and where processes could benefit from automation and/or simplification.
• Working collaboratively with colleagues across the business to make sure my team and I support Saga’s strategic initiatives.
• Following our Business Code of Conduct and always acting with integrity and due diligence.

The Ideal Candidate

• A good working knowledge of Microsoft Office, particularly Excel
• An understanding of insurance processes or fundamentals (advantageous but not essential)
• Working experience in an administrative or support role
• Strong written and verbal communication skills
• Excellent attention to detail and a focus on accuracy
• A flexible and adaptable approach to changing priorities
• Strong organisational skills with experience managing multiple tasks effectively

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• Our working week is 35 hours per week, these can be worked flexibly to suit your working style
• 25 days holiday + bank holidays
• Option to purchase additional leave up to 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us
• Wellbeing programme
• Colleague discounts including family discounts on cruises and holidays
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the largest and most-trusted brand for older people in the UK. Our focus on delivering exceptional experiences empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group