Personal Assistant to CPO

Job Introduction

** Remote/home working allowed **

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

And right now, we are looking for a Personal Assistant to the CPO to join us. In this role you will provide executive level support to the CPO along with organising and coordinating the People Leadership Team to ensure effectiveness and efficiency in ways of working. 

You will be having regular contact and communication with senior management, senior external contacts, advisers, and suppliers. The role holder should have the tenacity and ability to keep a busy executive’s office running smoothly, adapting to an everchanging diary as well as keeping calm under pressure. 

You will bring experience of project work at a senior level, have minute taking skills and a keen eye for detail.  

This is a fantastic opportunity to get a lot of exposure across the business and to support the transformation of Saga.   

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.  

If this is an opportunity you are interested in, apply now!

Role Responsibility

• Collation of documents required by the CPO for board packs, presentations, and schedules 

• Using technology to create presentations, documents, data in a way that brings people change to life for others 

• Keeping ahead of critical project teams and ensuring the people and work occurs on time and in the right way.   

• Coordinating the diary, arranging all internal and external meetings, and ensuring all planning for meetings have been made such as travel, hotels, lunch reservations etc. 

• Providing diary support to the direct reports of the CPO 

• Managing the flow of all internal and external correspondence and responding on behalf of the CPO, re-directing to appropriate colleagues or highlighting to the CPO 

• Maintaining a bring forward system and managing a filing system 

• Assisting the CPO to manage sensitive employee information relating to personal circumstances 

• Ensuring the CPO is aware of any relevant internal and external issues so that they can engage in the right way at the right time 

• Liaising with high profile external candidates, suppliers, legal advisers, board members and employees. 

• Confident in arranging large scale meetings and events 

• Taking notes and actions at the People Colleague Forum/Committee, and other ad hoc meetings, as required 

• Capturing action points from PLT and other management meetings and chasing actions progress 

• Maintaining holiday and sickness records for the PLT 

• Processing the CPO’s monthly expenses 

• Handling small projects, as and when required 

• Collaborating with Saga PAs and providing cover when required 

• Producing purchase orders and processing invoices via the Coupa finance system (training provided) 

The Ideal Candidate

• Excellent communicator  

• Extremely discreet and able to handle sensitive and confidential material appropriately 

• Confident dealing with people internally and externally at all levels with tact and diplomacy in a professional manner 

• Strong organisation, prioritisation, and time management skills 

• Advanced digital skills and confident to use a range of applications, interpreting and presenting information in a way that is simple and exceptional 

• Able to work unsupervised and provide a high-quality service under considerable pressure.   

• Able to work proactively, taking tasks away from the CPO 

• Excellent written and spoken communication skills  

• Able to assimilate information and instruction quickly and take responsibility easily 

• Excellent attention to detail 

• A natural curiosity to understand context and the bigger picture 

• Proven experience as a PA/EA operating at a senior level 

• Secretarial qualification desirable or educated to A level standard or equivalent 

• Knowledge and understanding of People policies and practices would be a distinct advantage 

Our values are:

• Precision Pace - Always owning and making things happen
• Empathy – Always aware of others
• Curiosity – Always asking why
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• The choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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