Personal Assistant

Please Note: The application deadline for this job has now passed.

Job Introduction

** Hybrid/home working coming into our Folkestone office twice a month** ​

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

…And right now, we are looking for a Personal Assistant to work in our Insurance business at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.   

You will be responsible for providing important level secretarial/administration support to 2-3 members of the Insurance Leadership Team which will include complex and highly confidential and require a great deal of discretion. The role entails regular contact and communication with senior management, senior external contacts, advisers, and suppliers. 

 You will bring excellent minute taking skills and a keen eye for detail as well as having the tenacity and ability to keep a busy Director’s office running smoothly, adapting to an ever-changing diary as well as keeping calm under pressure. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.   

If this is of interest to you then we would be keen to hear from you!

**Please note this is a 12 month Fixed term Contract**

Role Responsibility

  • Providing important level secretarial/administrative support to the Directors they support.  

  • Coordinating the diary, arranging all internal and external meetings, and ensuring all planning for meetings have been made such as travel, hotels, lunch reservations etc. 

  • Receiving all the Director’s telephone calls, liaising with senior management, senior external contacts, advisers, and suppliers.  

  • Managing the flow of all internal and external correspondence and responding on behalf of the Director or redirecting to appropriate colleagues. 

  • Maintaining a bring forward system and managing a filing system. 

  • Handling project work. 

  • Drafting and editing board reports. 

  • Organising Senior Management Team meetings and events.  

  • Attending meetings and taking minutes within a regulated environment and ensuring actions are followed up.  

  • Coordinating events such as team away days, strategy days etc. 

  • Working collaboratively with the other members of the Insurance PA team, providing cover when required.  

  • Ensuring the Director is aware of any internal and external issues so that they can engage in the right way at the right time.  

  • Collating and circulating board & committee packs. 

  • Following our Business Code of Conduct and always acting with integrity and due diligence. 

The Ideal Candidate

  • Excellent minute taking skills developed ideally within a regulated business.  

  • IT literate with excellent knowledge of Microsoft office programmes, including Word, Excel, and PowerPoint.  

  • Excellent written and spoken communication skills.  

  • Excellent organisation, prioritisation, and time management skills. 

  • Trustworthy, with the ability to handle sensitive and confidential material.  

  • Confident dealing with people internally and externally at all levels with tact and diplomacy in a professional manner. 

  • Able to work unsupervised and provide a calm, high-quality service under pressure. 

  • Able to assimilate information and instruction quickly and take responsibility easily. 

  • Excellent attention to detail. 

  • Proven experience as a PA/EA operating at a senior level.  

  • Secretarial qualification desirable or educated to A level standard or equivalent. 

Our values are:

  • Precision Pace - Always owning and making things happen.
  • Empathy – Always aware of others.
  • Curiosity – Always asking why.
  • Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

  • Remote working available where possible

  • 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

  • Free private medical insurance after 1 years' service 

  • Workplace Pension 

  • AXA Be Supported 

  • A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 



To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.




Saga Group

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