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Personal Travel Consultant - Destinology (Bolton)

Please Note: The application deadline for this job has now passed.

Job Introduction

Job Description Summary

As a Personal Travel Consultant, you will use your expertise and travel knowledge to tailor-make the perfect holidays for our customers from our worldwide portfolio. A key part of this role is to grow and nurture your portfolio of customers to ensure repeat business whilst maintaining the very best customer service. 

Your role is to provide an exemplary level of customer service to our customers in their luxury holiday journey from the initial enquiry, all the way through to returning home after holiday.

Role Responsibility

Responsibilities

  • Using your sales  skills, passion and talent you will deliver exceptional customer service on all aspects of the customer booking journey
  • You will deliver excellent results in terms of meeting your targets for conversion and margin
  • You will take the time to discuss and understand what the customer wants/needs  in order to provide relevant product offering that meets or exceeds customer expectations
  • Respond efficiently and follow up on in a timely manner on customer enquiries and requests
  • Provide relevant and accurate information and advice to the customer
  • Ensure the customer enquiry and booking information for your customers is fully and accurately completed and input into the booking system so that there are no errors
  • Share your own product knowledge to enhance the clients experience on booking and whilst on holiday
  • To action all administrative tasks on completing your customers booking using our booking systems including CRS airline systems accurately and in a timely manner
  • Strive to develop and improve your own product knowledge by attending product training sessions and attending educational trips
  • Build and expand a direct repeat customer portfolio/ database through delivering exemplary customer service which leads to repeat custom and customer recommendation
  • Liaise with Product team colleagues in relation to the Products we offer to our customers
  • Liaise with Customer Experience team colleagues in relation to amendments to bookings, in resort issues,  complaints
  • Work as a member of the team, working collaboratively with colleagues

The Ideal Candidate

 

The Individual

Capability, Knowledge and Experience:

  • Previous successful sales experience, ideally luxury tailor made travel
  • Solid sales skills with strong and ethical sales principles and processes
  • Ability to maintain positive relationships with customers (both internal and external).
  • Committed to providing excellent customer service
  • Problem solving
  • Experience of working in a fast paced ever changing environment

 

     
  • CRS experience
  • excellent communication skills
  • customer centric approach/experience
  • strong selling skills and a driven sales record
  • Extensive destination knowledge and experience of countries or regions in any of the key areas below:
  • Middle east & Indian Ocean 
  • Far East Asia
  • The Americas
  • Europe
  • Australasia
  • Africa
  • Caribbean
  • Cruise

 

Desirable Skills and Experience

  • luxury travel industry sales experience would be advantageous
  • a genuine passion for travel

 

Personal Characteristics:

  • clear thinker, ability to step back, analyse and resolve problems while exercising good judgment
  • Ability to remain calm and courteous in difficult and demanding situations
  • Work effectively in a team environment
  • Resilient
  • Excellent communication skills
  • Hard working and self motivated
  • High level of attention to detail
  • Skills of diplomacy, persuasion and negotiation
  • Results orientated with a desire to succeed
  • Self-motivated with a can-do attitude and committed approach
  • Ability to work under pressure and achieve targets and deadlines
  • Motivated to succeed
  • Helpful, polite, friendly
  • Proactive
  • Work in a way which is aligned to The Destinology Way

The Destinology Way:

  • Know the customer – see the world through our customer’s eyes so we can exceed their expectations (customer centric approach)
  • Have courage – trust and challenge (on ways of working, share ideas, work collaboratively)
  • One team – respect others, work collaboratively in our own departments, across the business, across Saga
  • Go the Extra Mile – nothing is too much trouble (for our colleagues, and our customers)

Package Description

  • 22 days plus bank/public holidays (currently 8 per year)
  • Additional Annual Leave purchase scheme
  • Sales Incentive (Commission) Scheme
  • Discounted holidays to our amazing portfolio of products (Destinology holidays) for employee’s and their family and friends
  • Workplace pension scheme
  • Life assurance /Death in service benefit
  • Salary sacrifice child care voucher and cycle to work schemes
  • eyesight test vouchers;
  • Employee lifestyle benefits and concessions
  • Free car parking, tea and coffee
  • After a period of service, you’ll have the opportunity to experience our products through the customers’ eyes with educational trips to our luxury resorts and destinations.
  • We like to have treats too. Whether it’s one of our hotel partners arranging a Thai feast for lunch, our Summer and Christmas parties, or a round of pasties for a job well done, you'll be well fed.
  • Saga Share scheme (after period of service)
  • Purchase of Saga Plc Shares scheme
  • Employee of the month award scheme
  • Dress down Fridays

About the Company

The Company

Established in 2004, we have grown from a young, ambitious luxury travel start-up to being bought by the hugely successful Saga PLC in 2014. We’re experiencing year on year growth, but we want more!

We’re a digitally focused company who believe in doing things a little bit differently as we strive to stay one step ahead, exploring and helping to redefine what luxury travel really means to people. Passionate about our products, places and people, we take great pride the relationships we build - with our customers, the suppliers we work with and our team.

It’s our dedication to customers, technology and people that helps to set us apart and provides the foundations to build success.

Saga Group

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