Port Representative
Job Introduction
At Saga, our people are our business. Within our travel and cruise businesses we believe that if you are going to do it, do it properly. That is why we offer opportunities that match our vision, to inspire and enable possibilities.
Within this role you will undertake a range of duties at Portsmouth, Southampton & Tilbury, covering all aspects of the embarkation and disembarkation process. You will always maintain a professional manner and constantly work with Saga and its customers’ best interests in mind.
You will be expected to develop excellent working relationships with the Port Operations Manager, Port Operations Assistant, fellow port staff and suppliers. Your prime duty is one of care.
This active role does involve long periods of standing and involves working outside, sometimes in inclement weather.
This role is based in Portsmouth, however may involve travel to other ports including Tilbury or Southampton. Please note this role is a zero hour contract providing, on average, 1-2 days work per week Mon-Sun with potentially more during busy periods, though this is not guaranteed.
Role Responsibility
- Safely and efficiently meet & greet and/or escort customers outbound/inbound from the UK Port, airports, and rail and or coach stations on various dates
- Assist passengers in the baggage hall to move luggage, from the baggage hall to their departure point, when Porters are not available
- Assist passengers that require assistance or wheelchairs assistance, to push wheelchairs on occasions that Porters are not available
- To undertake other functions at the port including – check in desk duties, passport processing, passport delivery, escalator and gangway duties, and various other duties as required
- Escalate issues as necessary to the Port operations assistant or the Supervisor at the Port on the day
- To accompany customers during transfers and provide local information to customers during the transfers
- Attend briefings, training courses and meetings when required
- To maximise all opportunities to interact with customers and provide excellent customer service
- Ensure that all aspects of the operation are constantly meeting Saga’s expectations in all aspects of quality and customer service
- Ensure all reports and expenses are correctly completed and all paperwork is returned within the specified time scale
- To always adhere to company procedures
- Be able to undertake all duties and roles as required
- To correctly complete the daily attendance or time sheet and expenses claims if applicable
The Ideal Candidate
The Individual
- Ensure that the Company’s corporate image is maintained to an excellent standard
- To maintain “a professional and polished approach and presentation at all times”
- Ability to work as both a member of a team and as an individual
- Decision making skills
- Flexible approach to work
- Diplomatic skills
- Organisational skills
- Administration skills
Capability, Knowledge and Experience
- A good knowledge of Port Operations / Travel Operations
- Customer service experience
- Experience within the travel industry
Personal Characteristics
- Approachable
- Excellent communication skills
- Enthusiastic
- Observational
- Compassionate
Our values are:
- Precision Pace - Always owning and making things happen.
- Empathy – Always aware of others.
- Curiosity – Always asking why.
- Collaboration – Always one team, the Saga team!
About the Company
Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.
Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.
Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.
We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.
We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.
We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
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Saga Group
