Port Shore Side Representatives

Job Introduction

Port Shore Side Representatives 

£14.12 per hour rate (this is inclusive of holiday accrual)

Casual Contract 

Portsmouth

Are you passionate about customer service and have a love for the travel and cruise industry?

Look no further, this could be the opportunity for you.

This is an exciting opportunity for experienced customer service professionals to join Saga Cruise as the new Port Representative. Within this role you will undertake a range of duties at Portsmouth port, covering all aspects of the embarkation and disembarkation process. You will always maintain a professional manner and constantly work with Saga and its customers’ best interests in mind.

You will be expected to develop excellent working relationships, providing customer care to all. 

This active role does involve long periods of standing and involves working outside, sometimes in inclement weather.

This role is based in Portsmouth. Please note this role is a zero-hour contract, averaging 30 days throughout the year.

Role Responsibility

• Safely and efficiently meet & greet and/or escort customers outbound/inbound from the UK home ports 
• Assist passengers to locate their luggage in the luggage hall 
• To undertake other functions at the port including – meeting and greeting guests, check in desk duties, passport processing, escalator, directional and gangway duties, and various other duties as required 
• Escalate issues as necessary to the Port operations Supervisor at the Port on the day 
• Attend briefings, training courses and meetings when required 
• To maximise all opportunities to interact with guests and provide excellent customer service 
• Ensure that all aspects of the operation are constantly meeting Saga’s expectations in all aspects of quality and guest experience 
• Ensure all reports and expenses are correctly completed and all paperwork is returned within the specified time scale 
• To always adhere to company procedures 
• Be able to undertake all duties and roles as required 

The Ideal Candidate

• Ensure that the Company’s corporate image is maintained to an excellent standard
• To maintain “a professional and polished approach and presentation at all times”
• Ability to work as both a member of a team and as an individual
• Customer service experience 
• Decision making skills
• Flexible approach to work
• Diplomatic skills
• Organisational skills
• Administration skills

Capability, Knowledge and Experience

• A good knowledge of Port Operations / Travel Operations
• Customer service experience
• Experience within the travel industry

Personal Characteristics

• Approachable
• Excellent communication skills
• Enthusiastic
• Observational
• Compassionate

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK’s Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group