Post Room Assistant - 6 Month Fixed Term Contract

Job Introduction

The Post Room Assistant will be based at Ross Way Enterprise Centre working as part of the Post & Courier Team and will support the key Folkestone sites, which could mean moving between these sites and working different shifts as necessary, sometimes at short notice so flexibility is key.

The running of the Post & Courier Function is essential to the smooth operation of the Saga Business therefore the post holder will require a keen eye for detail, a sound ability to work well in a team environment as well as individually.  The post holder will ensure that best practice is followed for all Post & Courier work and that we achieve and exceed the service standards to our customers where possible and work closely with the rest of the Facilities Management Operation.

The work can involve a lot of standing, walking and lifting. The Post & Courier team are ambassadors for the company and so the role will require displaying a professional manner at all times as well as consistently demonstrating the guiding principle of “Nothing is too much trouble” in every interaction to maintain a high level of customer satisfaction.

You will need to be diligent, proactive, focused and take responsibility to ensure all work is completed to the highest possible standards.

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

If this sounds like a role for you then keep reading...

Role Responsibility

• Play an active part of the Post & Courier team and support all activities to provide an efficient and effective post & courier service to the business in line with department best practice and ensure compliance to relevant policies and procedures
• Efficient, accurate and timely sortation and preparation of all inbound and returned mail as well as recording and directing all tracked mail items
• Collection and distribution of mail items across all sites and delivering to each department, including the constant circulation of internal mail throughout the business
• Sorting, recording and dispatching all outgoing mail items
• Organising urgent couriers for departments across the business
• Being mindful and vigilant to minimise the risk of theft or inefficient use of products or services including those that have a value (courier, mail, etc) and reporting to management if this is observed or suspected
• Handling the receipt and recording of all lost property from within Saga buildings and from Saga customers, liaising with appropriate business departments to identify the owner of the lost property and the return of the items to the appropriate person(s) or if necessary the correct disposal in line with company guidelines
• Maintaining the confidentiality of customer and company  information by  adhering to the company’s clear desk policy, data protection policy and the Post Room document security procedures
• Carry out ad hoc tasks as directed by management.

KPIs that apply to this role:

• Zero customer complaints / quality issues
• Zero health & safety incidents, near misses or accidents

The Ideal Candidate

Capability, Knowledge and Experience:

• Demonstrable competence in a post room environment
• Good PC literacy, in particular Lotus Notes, Microsoft Office and postal management systems
• Good literacy and numeracy skills
• Good customer service skills

Education and Qualifications:

• Full clean driving licence required
• Good general level of secondary education

Personal Characteristics:

• Excellent communicator
• Enthusiastic and self-starter
• Committed and flexible team worker
• Ability to work to deadlines
• Able to use initiative and deliver results
• An excellent eye for detail
• Logical and methodical
• Well organised
• Accepts personal responsibility towards tasks
• A general positive attitude
• Polite, friendly and approachable
• A constructive and enthusiastic approach to investigating and solving problems
• Open minded to change
• Demonstrates a professional manner
• Good interpersonal skills

Package Description

The standard benefits when you join Saga include:

• 28 days holiday
• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• Saga Social Club
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Childcare vouchers
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group