Here at Titan Travel, we’re fiercely passionate about providing customers with fantastic holidays, making sure that every step of their journey is met with excellent customer service and support. Part of the Saga Group, we take our customers to some of the world’s most exciting destinations, from Kathmandu to New England and Buenos Aires to Alaska, where travelers have access to once in a lifetime experiences and can create memories they can treasure forever. This role specifically focuses on our exciting ocean and river cruise holidays.
Responsible for the creation, contracting and day-to-day administration of all our tours and products, you will play a key part in the smooth running of customer experiences. Ensuring all tours are set and ready to be enjoyed, you’ll dot all the i’s and cross all the t’s to make sure there’s little margin of error. You’ll strike up strong and persuasive working relationships with our suppliers, getting us the best service and best support you can, so we can provide the same for our customer.
Working closing with colleagues across the business is also important to ensuring the continual smooth running of our holidays, by reporting any updates and changes as required to the right department – from Sales and Marketing to Field Services and Finance. You’ll become the main point of contact for day-to-day queries from the business, handling all those that relate to your assigned Product area and tours, and responding with swift decisions and answers to problems.
The Ideal Candidate
You should be a keen team player, with excellent communication and organisation skills, who brings a customer centered approach and a positive ‘can-do’ attitude to work. An excellent eye for detail is essential, as is the ability to meet deadlines in a fast paced business environment. A passion for travel and the ambition to develop within the role, and within Titan, is also crucial!
About the Company
We offer excellent opportunities for career development, with great working hours that encourage a work life balance, you’ll be part of a fun and friendly team. Plus, you’ll receive a wide range of discounts on holidays, flights and more for yourself, family and friends!