Product Communications Executive

Job Introduction

** Remote/home working allowed **  

With market-leading, innovative insurance, and financial products the transformation of our business makes the Saga Group an extremely exciting place to be as we move toward the Saga 70th anniversary in 2021.  

…And right now, we are looking for a Product Communications Executive to join us. In this role, you will have an active involvement of campaigns, projects, programmes, and key initiatives that aid us in delivering the best possible regulatory experience for our customers. You will use a multitude of channels such as email, direct mail, call centre scripting, SMS and inserts, being on point to work with our Creative Community to co-ordinate, brief and deliver award-winning Product Communications. 

Our Insurance Marketing team and the insurance industry are going through a big period of change. This role is a fantastic opportunity to assist the step change in our approach to product communications, helping us as a business to create an exceptional customer experience. You will also be at the forefront of changes across the industry, helping to deliver key and tangible projects.  

You will have worked in an organisation going through a big period of change, who are changing their way of doing things. You will bring experience of managing campaigns and working on marketing communications as well as understanding regulated environments.  

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package. This role also has a clear path to progression in the future. 

If this sounds like you then we want to hear from you! 

Role Responsibility

• Actively contribute to Product Communications Programmes, Tasks, Initiatives and Projects inc. co-ordinating the messaging, journey mapping and requirements documentation, considering all implications of Product Communications, Regulatory requirements, FCA clean-up processes plus renewal and MTA adjustment requirements 
• Actively contribute to working groups covering Marketing, Change, IT and Risk 
• Support the delivery of Product Communication ideas and solutions make the most difference to customers whilst also meeting the needs of our regulator/s 
• Co-ordinate and manage Product Communication activities that involve Product, Marketing, Conduct Risk, FCA and IT/Change departments; ensuring that the customer experience, insight, creative and communication ideas are adopted and executed seamlessly through Product Comms solutions 
• Partner closely with wider Marketing and Product team members on key projects and initiatives; making considerable progress within our Product Comms roadmaps 
• Manage and co-ordinate the wide scale of processes, document mapping, stock checking, renewal and proofing controls required of us to meet our regulatory and risk obligations; providing recommendations on where and how we can evolve our approach 
• Responsible for demonstrating an understanding of relevant regulatory risk across Marketing and customer touchpoints including working knowledge of the latest FCA guidance 
• Display an understanding of digital, social, MarTech and emerging platforms and technologies 

The Ideal Candidate

• Marketing, Campaign or Regulatory communications experience (customer focused) within a regulatory environment (preferred) 
• Demonstrable experience in a comms planning, media planning, digital strategy, or a social planning role; ability in developing customer-focused solutions, marketing, and transformational communications 
• Some experience and/or awareness of integrated campaign delivery across multiple internal touchpoints and channels; with proven ability on its impact to reduce risk and/or meet regulatory requirements 
• Previous experience of multi-tasking, prioritisation, and solution-orientated approaches 
• Experience working within matrix teams Experience of change processes including requests, requirements gathering and releases (specific to customer communications) 
• Experience and/or awareness in preparing for change releases, new projects, and support in developing test cases within a matrix-managed team 
• Excellent personal communication and presentation skills 
• Co-ordination skills – able to co-ordinate and lead projects across both partners and Saga 
• Ability to use insights to drive greater connection with consumers 
• Strong interpersonal, verbal, and written skills as well as proven ability to develop well-written documents and eloquently present 
• Well organised and meticulous 

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• The choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• Apples Nursery (Folkestone only and on a waiting list basis) 

• Give as you earn 

• Free eye tests 

• Honeymoon benefit 

• Share buy 

• Salary finance 

• Discounts on Saga holidays and insurance products 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies 

• Long service awards 

About the Company

We want all our candidates to have the best possible chance of doing well during our recruitment process so we have created some videos which will help with your CV: 

And some helpful tips should you be invited to interview: 

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. 

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

Learn more about the Saga business by watching our Saga plc 2019 AGM film below:

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group