Product Communications Executive

Job Introduction

***Remote/home working with occasional visits to our Kent or London office***

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

And right now, we are looking for a Product Communications Executive where you’ll have active involvement in the production of campaigns, projects, programmes, and key initiatives that will aid us in delivering the best possible regulatory experience for our customers.

You will have the chance to help shape the direction and solution our communications should take when exploring the best way to reaching our customers. Within Marketing we strive for simple, enduring ideas that are rooted in real human truths, and executed with brilliant craft.

You will embrace a multitude of channels such as email, direct mail, call centre scripting, SMS and inserts and work with our Creative Community to co-ordinate, brief and deliver award-winning Product Communications.

Delivering the best possible customer experience, being transparent with our customers and helping Marketing operate with as minimal risk as possible are all fundamentals of this role.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.

Role Responsibility

Your top 5 responsibilities will be:

• Actively contribute to Product Communications Programmes, Tasks, Initiatives and Projects inc. co-ordinating the messaging, journey mapping and requirements documentation, considering all implications of Product Communications, Regulatory requirements, FCA clean-up processes plus renewal and MTA adjustment requirements.
• Actively contribute to working groups covering Marketing, Change, IT and Risk
• Support the delivery of Product Communication ideas and solutions make the most difference to customers whilst also meeting the needs of our regulator/s.
• Co-ordinate and manage Product Communication activities that involve Product, Marketing, Conduct Risk, FCA and IT/Change departments; ensuring that the customer experience, insight, creative and communication ideas are adopted and executed seamlessly through Product Comms solutions.
• Manage and co-ordinate the wide scale of processes, document mapping, stock checking, renewal and proofing controls required of us to meet our regulatory and risk obligations; providing recommendations on where and how we can evolve our approach

The Ideal Candidate

• Marketing, Campaign or Regulatory communications experience (customer focused) within a regulatory environment (preferred).
• Demonstrable experience in a comms planning, media planning, digital strategy, or a social planning role; expertise in developing customer-focused solutions, marketing, and transformational communications.
• Some experience and/or awareness of integrated campaign delivery across multiple internal touchpoints and channels; with proven ability on its impact to reduce risk and/or meet regulatory requirements.
• Ability to demonstrate examples of multi-tasking, prioritisation, and solution-orientated approaches.
• Some experience and/or awareness in preparing for change releases, new projects, and support in developing test cases within a matrix-managed team.
• Excellent personal communication and presentation skills and able to come across as a professional, credible, respected representative of Saga.

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group