Product and Commercial Executive

Job Introduction

Our team operate on a hybrid model with a mix of working from home and coming to the office to collaborate and share ideas. 

An exciting opportunity has arisen for a Product and Commercial Executive to join our Health and Travel Team.

This role will initially focus on supporting the migration of the Health and Travel products from our TIA platform to the SID system.

You will act as a main point of contact for the SID migration project, working collaboratively with the designated business leads to ensure end to end requirements are fully covered to support the successful system migration.

You will bring good insurance product knowledge to this role and in addition to the migration project you will be working within the cross functional team to ensure adherence to FCA guidelines as well as delivering product development and enhancements to business plan.

In return, you can look forward to all the responsibility and involvement of an integral role, providing you with a fantastic opportunity to further develop your career with Saga.

If this sounds like a role for you then keep reading...

Role Responsibility

• Working with the Product & Commercial Manager and wider Product & Commercial Team to manage and develop market-leading insurance products incorporating key regulatory principles, including Consumer Duty.
• Working within commercial relationships with Suppliers and Conduct Risk to ensure adherence to FCA guidelines
• Effectively communicate project and departmental business objectives, project briefings and any other information in a timely manner.
• You will be responsible for maintaining clear and consistent lines of communication across all stakeholders of the SID migration project, working with the Product Lead, ensuring that the system needs of the department and suppliers are appropriately represented and information is cascaded in a timely manner.
• Demonstrate a comprehensive understanding of Health and Travel products, procedures and systems across the business and ensure the knowledge is kept up to date.
• Ensuring Product & Commercial input is accurate and reflective of the requirements to support the build to achieve the successful system migration to SID.
• Provide support on the content and accuracy, completion of User Stories required to support the SID project.
• Act as a point of contact for the SID Migration Project and support in the workshops/day to day activity, reporting directly to the Product and Commercial Lead.
• Work collaboratively with the designated business leads to ensure end to end requirements are fully covered to support a successful migration.
• Involvement in all areas of product and commercial management, including Annual Product Value Assessments & product development where required.
• Support the delivery of product development and enhancements to business plan
• Project management, with particular focus on cross-functional team working and Supplier relations - attendance at Supplier meetings where required.
• Technical and management input into complaints handling, including intervention where necessary to ensure the fair and effective resolution of customer disputes.
• Delivery of accurate and up to date insurance and product market analysis.
• Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the Saga brand through market comparisons and actuarial liaison
• Ensure all customer communications are technically correct, consistent, aligned with the Saga brand and meet relevant regulatory requirements
• Undertake root cause analysis of products to understand key drivers behind customer complaints and deliver innovative solutions

The tangible outputs that this role produces are:

• Product and commercial development and management
• Management of compliance processes to ensure customers are treated fairly
• Implementation of product and commercial developments and product enhancements, derived from analysis of industry and competitive trends to business plans
• Through product and commercial management and development, help to deliver budgeted conversion, quotation, and retention rates
• Product and commercial compliance at all levels with regulatory principles, brand, and regulatory standards
• Delivery of enhanced levels of customer satisfaction measured through customer satisfaction scores and external market benchmarks
• Up to date and accurate product and commercial documentation and information
• Input into resolution of customer complaints
• Work with marketing team to ensure marketing materials accurately reflect Health and Travel product benefits

The Ideal Candidate

Capability, knowledge and experience:

• Knowledge of general insurance markets, products and practices including regulatory regime and Consumer Duty.
• Health and Travel insurance product knowledge.
• Knowledge of product and commercial management principles and procedures.
• Ability to work within a team and independently.
• Ability to prioritise workload effectively.
• Ability to manage and deliver cross-functional projects to tight deadlines.
• Ability to challenge and improve existing processes.
• Commercially aware and able to develop and implement product initiatives to meet customer needs.
• Ability to manage delivery and analyse market research.

Personal Characteristics:

• Customer focused.
• Attention to detail.
• High levels of drive and enthusiasm – a self-starter.
• Able to work under pressure / to tight deadlines.
• Ability to multi-task.

Our values are:

• Precision Pace - Always owning and making things happen.

• Empathy – Always aware of others.

• Curiosity – Always asking why.

• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group