Production Executive

Job Introduction

At Saga, our people are our business. Within our travel and cruise businesses we believe that if you are going to do it, do it properly. That is why we offer opportunities that match our vision, to inspire and enable possibilities.

This role is an important part of the Commercial Production team who strive to facilitate, to help and support the Holidays business.

You will be responsible for the efficient set up and costing for holidays for all product types, ensuring system data and structure are always correct, and to contribute to ongoing system improvement.

You will have excellent communication and time management skills in order to be able to liaise with other departments within the business. Being able to build and maintain outstanding relationships rapidly is key to this role, meaning negotiation and persuasion skills are paramount. 

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

If this sounds like a role for you then keep reading...

Role Responsibility

• Provide full support to the Production Manager
• Liaise with Ground and Air Purchasing Managers/Operations Executives for required product information to enable full and accurate set up and costing of the product.  Question and ensure that the information is complete for purpose
• Liaise with other departments as required to obtain necessary costs and/or information required to complete set up and costings of products
• Answer queries and improve communication from internal suppliers. Manage queries from the contact centre within service standard taking a tenacious approach to fixing and resolving root cause
• Build excellent relationships with Product and Purchasing, Commercial and Studio to ensure that they provide/receive an excellent service
• Ensure that all products are accurately set up at all times and maintained on the system and in accordance with any production schedule/ SLAs in force at the time
• Ensure all customer documentation produced from the system is correctly displayed
• Investigate and resolve any set up issues and errors
• Notify the relevant departments of all new products
• Take part in project work to ensure ongoing system and process improvements within your team
• Ensure the accurate costing of all holidays
• Liaise with Product and Purchasing and Commercial teams to ensure that holidays and costings are accurately loaded in a timely and accurate manner
• Ensure new itineraries are built for new promotions and changes
• Produce and update costings for new products, product amendments and tactical offers
• Provide cost analysis and develop understanding of impact on margin

The Ideal Candidate

Capability, Knowledge and Experience:

• Good knowledge of TAURUS would be an advantage
• Working knowledge of Word and Excel
• Knowledge of the travel industry would be an advantage
• Able to build rapid relationships

Education and Qualifications:

• Good standard of secondary education/ A level (or equivalent)

Personal Characteristics:

• Excellent time management skills
• Excellent communication skills
• Excellent telephone manner
• Self-motivated approach to work
• Initiative, diplomacy, tact and sound judgement
• A constructive approach to solving problems
• Persuasion, negotiation, reasoning and problem-solving skills

Package Description

The standard benefits when you join Saga include:

• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group