Project Manager - Operations

Job Introduction

***Remote/home working with occasional visits each month to our Folkestone or London office***

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

And right now, we are looking for a Project Manager – Operations to manage a variety of projects in the insurance business. You will work closely with a range of operational, change and technology colleagues and facilitate the delivery and identification of priority initiatives in line with the SSL strategy.

Additionally, you will manage across functions daily to ensure project milestones and timelines are being achieved, all the while tracking issues and managing risks as they occur.  You’ll ensure that any detriment to the quality, timeline or cost of a project is appropriately escalated.  

You will have an organised approach, possess effective stakeholder management skills and be able to adopt various Change methodologies as and when appropriate.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package. 

If this is of interest to you then we would be keen to hear from you!

Role Responsibility

• The management of small and large projects within the insurance business with delivery to agreed time, budget and quality criteria.
• Creating and maintaining good working relationships with project sponsors and owners.
• Communicating across all levels to enable clear understanding of the strategy behind project needs, design and delivery approach.
• Having the ability to support a team of business professionals deployed across a range of projects to achieve excellent standards of productivity and quality.
• Being an effective negotiator, balancing alternatives and seeking win-win solutions.
• Effectively managing project team members and resources, including third parties and suppliers, always maintaining an excellent level of service and ensuring project delivery to time, budget and quality.

The Ideal Candidate

• Excellent communication skills in verbal, written and listening.
• Strong time management skills to enable successful delivery within pre-set deadlines and to the required standard.
• Ability to work on multiple tasks simultaneously.
• Able to lead a multi-functional team to successfully complete assignments.
• Expert Problem Solver.
• Analytical approach to tasks, research and projects.
• Varied internal business knowledge.
• Proficient in the use of Microsoft Office applications.
• Project Management knowledge desired, but not essential.
• Experience of continuous improvement.
• Knowledge of latest learning trends and how businesses develop.
• Operational knowledge of Product.

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the Talent Acquisition Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

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Saga Group