QA Support Manager
Job Introduction
A leader in Motor, Home, Travel and Health Insurance; Saga offers an environment where we will do the best thing for you to develop your skills and develop your career.
A great opportunity has arisen for a QA Support Managerto join the Saga Servicesbusiness.
You will be responsible for performance management of and supporting / coaching the QA Automation Testers in the application of test best practice, use of the automation test tools and ensuring target test velocity is met on an ongoing basis.
You will bring excellent coaching and management of people.
And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.
If this sounds like a role for you then keep reading...
Role Responsibility
- Provide line management/technical support and coaching to the QA automation testers for the application of best practice and guidance on issue resolution
- Identifying training & development needs for QA automation testers/QA senior automation testers.
- Constant communication with SID teams to develop a strong understanding of the changes, testing objectives, and progress
- Contribute to scrum rituals such as sprint planning sessions to support QA resource as needed
- Keep up-to-date with Automation processes.
- Represent QA as required in programme meetings and governance framework
- To use test tools as part of test processes and to be proactive in investigating ways to improve efficiency
- Contribute and own QA meetings to share and improve knowledge across the department
- Manage performance concerns and liaise with senior QA and programme management if required
The Ideal Candidate
Capability, Knowledge and Experience:
- Management experience in an insurance-based or change management environment would be an advantage
- Line management experience
- Experienced in coaching and management of people and disparate teams
- Experienced in estimating test effort needed for tasks
- Experience/knowledge of testing practices and principles
Personal Characteristics:
- Ability to coach and support others
- Ability to develop technical skill in test automation
- Ability to work in a methodical manner
- Able to ensure consistent motivation throughout the team
- Ability to work professionally with colleagues and management at all levels
- Keen attention to detail, able to multi task and manage diverse workload, driven by quality
- Demonstrates that the customer is central to test scenarios and suggest improvements around this
- Interest in agile testing
- Passionate about delivering change
- Approachable, good communication skills and ability to develop collaborative relationships
- Excellent motivational, verbal and written communication skills and can adapt style to communicate to different individuals
- Excellent verbal and written communication skills
- Supportive, flexible, independent and self-motivated
- Able to work autonomously and within a team environment
- Develop and maintain good professional working relationships
- Ability to work to demanding schedules and deadlines
- Ability to learn new systems and processes and confidently coach others in its use
- Ability to solve problems/new requirements in automation independently
- Excellent product and business knowledge
Package Description
The standard benefits when you join Saga include:
- Option to purchase a further 5 days annual leave per year
- Free private medical insurance after 1 years service
- Pension
- AXA Be Supported
- Apples Nursery (Folkestone only and on a waiting list basis)
- Free fruit
- Give as you earn
- Free eyetests
- Honeymoon benefit
- Sharebuy
- Salary finance
- Discounts on Saga holidays and insurance products
- A range of reductions and offers from leading retailers, travel groups and entertainment companies
- Long service awards
About the Company
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.
Learn more about the Saga business by watching our Saga plc Interim results for the six months ended 31st July 2018
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
Saga Group
