Receptionist - Saga Cruises

Job Introduction

Be a part of a team that exists to inspire and enable exceptional experiences     

An exciting opportunity has arisen to join our team as Receptionist. You will be key to providing exceptional experiences for our guests onboard delivering a personalized, high standard and welcoming front-desk service.

Responsible for assisting in organizing the preparation and processing of all administrative requirements for our guests throughout their voyage such as embarkation/disembarkation activities, preparation and completion of guests billing and settlement of accounts onboard our luxury Boutique Cruise Ships. 

You will also be required to assists in carrying out administration for the vessels Customs and Immigration clearances along with ship’s documentation when entering/leaving Port

If you have previous experience in Guest Services, we want to hear from you! 

Role Responsibility

• Maintain positive guest relations at all times.
• Process all guests at embarkation according to company standards to include check-in, collecting passports/other documents and issue boarding cards.
• Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Services Director.
• Maintains a prompt telephone answering service and switchboard.
• Make announcements on the PA system as required.
• Manages wake-up calls for guests.
• Carries out cash transactions required by guests including but not limited to traveller’s cheques, currency exchange, gratuity adjustments and settlement of accounts.
• Responsible for the balancing of their cash fund daily – shortages are the individual’s responsibility.
• Receive and inventory lost and found items and maintain a log of all found items and report of lost items.
• Ensure the Front Desk area is kept clean, presentable and in an orderly manner at all times.
• Prepares and updates Berthing lists, Gift orders, special notes/requests and Guest lists for premium guest events.

The Ideal Candidate

• Previous experience in Guest Services / Reception
• Proven people skills along with conflict resolution, counselling, mediating and motivational skills 
• Very strong organisational skills 
• Good command of the English Language 

Package Description

This is a fixed term contract onboard our cruise ships and comes with an excellent benefits package.

About the Company

At Saga we see the world through our customers eyes to allow us to exceed their expectations. Over the past 18 months, we have been focused on creating a British boutique cruising experience for our guests that is not available elsewhere on the market. The arrival of Spirit of Discovery last year was the first milestone in this plan and the ship has been extremely well received by our guests. We have now taken delivery of the newest addition to our fleet, Spirit of Adventure, with her striking design, distinctive new venues, and innovative speciality restaurants, she will certainly have a unique personality. She will complement Spirit of Discovery, and fulfil our promise of boutique luxury, perfectly.  

You will be welcomed into a loyal and caring group of professionals who see our passengers and other crew members as real people with feelings and needs. Guests are known by their name and are not just a number. We pride ourselves as working as one team between those working onboard and onshore to create the best possible product for our guests. 

Below you will see some videos of our new ships:

Below you will also see links to our website that will allow you to virtually step onboard our ships:

https://travel.saga.co.uk/cruises/ocean/our-ships/spirit-of-discovery.aspx

https://travel.saga.co.uk/cruises/ocean/our-ships/spirit-of-adventure.aspx

Saga Group