Remediation Manager

Job Introduction

**THIS ROLE CAN BE FLEXIBLE ON LOCATION**

The Insurance business is the largest part of the Saga Group. It provides tailored products including the recently launched fixed price insurance product.  Our people are central to the Saga brand and we have a focus on employee engagement and building a culture which promotes talent and diversity, engenders winning and fosters high performance.

…And right now, we are looking for a Remediation Manager to join us at an exciting time in Saga’s history. In this role, you'll manage and be involved in the development of direct reports and their teams ensuring that they are adequately supported and enabled to fulfil their roles.

You'll bring experience of Risk Management working practices or working within an Enterprise Risk Management framework.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.

Role Responsibility

• Triage Processes (severity assessment and treatment strategies in practice) for Change and System owned incidents, faults and clean ups
• Incident Management and Administration (for Change or IT owned Incidents or for activity relating to incidents that are owned by other functions within the business but for which Change or IT have a role to play)
• Business Communications and Updates relating to Incidents, significant faults and clean ups (red issues) to all levels within the business (from CEO to service operating colleagues)
• Defect & Clean Up MI & Reporting – collation, production and analysis
• Issue analysis and solution design input and activity tracking to completion covering the whole of the remediation lifecycle
• Management of Clean-Up Coordinator and Fault Team Lead (roles, titles and responsibilities tbc)
• Production of Lessons Learned outcomes papers for each of the significant issues raised  (red issues)
• Production of Lessons Learned and/or common themes arising from the Remediation pond attained through the oversight of it generally
• Input to the Essential Services Change Partner and Change community more generally with insight on development of change management and delivery practice focused on ‘continuous improvement and quality first time
• Management and development of direct reports and their teams ensuring that they are adequately supported and enabled to fulfil their roles, that performance management issues are dealt with in a timely manner and that conduct for all is in line with the Change Charter and Principles for Working Together

The Ideal Candidate

Capability, Knowledge and experience:

• Proven stakeholder management gained in change management and delivery
• Proven experience of successfully working within change delivery with process and reporting accountability
• Business knowledge of Insurance Operations and Change/System Management (or relevant similar industry)
• Proven communication, presentation and stakeholder management skills able to act at all levels of the business being audience aware
• Experience of Risk Management working practices or working within an Enterprise Risk Management framework with awareness and experience of FCA regulation a distinct advantage
• Experience of business analysis
• Service management experience
• Reporting and analysis skills

Education and qualifications:

• Educated to HES level or with relevant business equivalent qualification 

Personal Characteristics:

• Leadership skills
• Communication skills

Package Description

The standard benefits when you join Saga include:

• The ability to work from anywhere with our tech capabilities 
• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Give as you earn
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc 2019 AGM film below:

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs. 

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Saga Group