Research and Insights Executive

Job Introduction

** Remote/home working allowed **  

With a hybrid approach requiring some days in our Folkestone and/or London office. You will need to be within a reasonable commuting distance from Folkestone/London to undertake this role.  

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga.  

…And right now we are in search of a Research & Insights Executive to join our team. We are seeking a confident collaborator able to support the Insight Lead in managing research programmes, whilst acting as a trusted advisor to stakeholders across the business. 

You will manage and optimise relationships with internal stakeholders and agency relationships, ensuring data and insights are delivered to the business with accuracy and in line with agreed timeframes. You will pull insights from a wide source of data and wider network, and your natural sense of curiosity will drive you to keep up to date with new approaches and techniques  

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package. 

So, if this is of interest to you then we would be keen to hear from you! 

Role Responsibility

• Support the Insight Lead in the day to day management of research programmes 

• Run smaller ad hoc projects independently, and larger more strategic projects in conjunction with the Insight Lead 

• Respond to requests for insight from the business; understanding the business challenge, conducting deep dive/diagnostic  analysis and delivering any insights in an engaging way that drives action 

• Contribute to the regular monthly and quarterly insight reporting 

• Work collaboratively with the rest of the insight team to ensure insights are joined up and communicated in a way that engages and drives action in the business 

• Work collaboratively with Data and Analytics to create a joined up 360° view of the customer 

The Ideal Candidate

• Producing Insight not data, story-telling skills, ability to synthesise data from multiple sources 

• Good communication skills (written and verbal) to ensure insight cut-through 

• Good project management skills with the ability to manage and prioritise multiple projects and research requests with demanding deadlines 

• Attention to detail and accuracy  

• Analytical and problem-solving skills with high level of numeracy 

• Ability to understand the business challenge, to write a brief and ensure that it is answered through insight 

Our values are:

• Precision Pace - Always owning and making things happen
• Empathy – Always aware of others
• Curiosity – Always asking why
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• The choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group