Restaurant Manager
Job Introduction
Be a part of a team that exists to inspire and enable exceptional experiences
We are looking for a Restaurant Manager at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships and leading the market with innovative insurance and financial products.
The Restaurant Manager is responsible for delivering the most memorable dining experience for Guests onboard and monitor the performance of service in all food related areas.
They provide leadership and training and motivate all restaurant teams and ensure all food outlets operate in line with set company standards and policies outlined in the standard operation procedures.
They direct the daily operation in terms of administration, supervision, and execution of programs in line with Saga Cruises standards.
Role Responsibility
Responsible for the upkeep and maintenance of all ship’s dining areas and service standards.
Delivers outstanding customer service to Guests throughout dining service and engages with them to gain feedback on service and food.
Knowledgeable with all Food & Beverage Operations aspects including but not limited to, menu knowledge, cooking methods, menu cycles and presentation standards.
Conducts regular inspections of all food service areas and dining areas ensuring that any shortfalls in cleanliness or standards are corrected.
Monitor work and rest hours of all restaurant staff ensuring MLC guidelines are adhered to.
Responsible for restaurant reservations and ensure the execution is as planned, adhering to Saga Cruises Guest expectations.
Designates specific responsibilities to Assistant Maître d’s who are assigned to work in various sections of dining areas.
Ensures that all special diets and/or special requests are fulfilled as per Guests' requirements.
Ensure all Restaurant staff operate above USPH standards.
Ensures the highest possible standards of Guest service are provided, listens, and responds proactively to Guest and Crew concerns and feedback.
Ensures that all new staff within dining areas receive ongoing training on the Restaurant Operations and other company’s policies and procedures.
Reports to the Food & Beverage Director any Guest complaints and feedback and where possible proactively resolves.
Responsible for the appearance and manner of the Restaurant crew members.
This position is responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
Analyses operational problems and establishes controls.
Reviews timesheets and forwards to the Food & Beverage Director for approval.
May prepare a variety of reports and letters utilizing personal computer system and equipment.
ADDITIONAL RESPONSIBILITES:
Prepare appraisals for individuals under their remit in accordance with company policies.
Attends passenger functions as required by Head of Department.
Partake inspections, training and meetings as required by Head of Department.
Ensures that the set standards are kept, and staff members work according to their respective job descriptions.
Lead and motivate using the Saga Leadership Model.
Ensure the ‘Saga Way’ is delivered each day.
The Ideal Candidate
SKILLS REQUIRED:
Previous experience as Restaurant/Dining Manager/Maitre d’ onboard a Cruise ship or 4/5-star hotel/resort.
Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
Excellent organizational skills and able to juggle several operations at a time.
Demonstrated experience in motivating, leading, and engaging a diverse workforce to increase synergy and improve productivity.
Passionate about people and able to handle guest complaints with a smile.
All certificates as required by the STCW code for this position.
Good command of the English Language.
SAGA BEHAVIOURS:
We help to create and maintain the strong Saga culture of ‘Better than ever’ and ‘Nothing is too much trouble.’
We believe that our greatest assets are our people, those who serve and those whom we serve.
We lead by example by always following Company safety rules and procedures and taking care of the Health and Safety of ourselves, colleagues, and our guests.
We are encouraged to report all accidents, ‘near miss's incidents and work-related ill health conditions to our manager.
We use work equipment, personal protective equipment, chemicals, and safety devices efficiently and correctly.
We take an active part in the operational and departmental training we receive and suggest ways of reducing risks.
We engage with our guests and seek advice when unsure of how to ‘do the right thing.’
Our values are:
- Precision Pace - Always owning and making things happen.
- Empathy – Always aware of others.
- Curiosity – Always asking why.
- Collaboration – Always one team, the Saga team!
Package Description
This role is onboard our cruise ships and comes with an excellent benefits package.
About the Company
Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.
Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.
Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.
We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.
We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.
We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
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