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Risk & Assurance Coordinator

Job Introduction

** Remote/home working allowed **

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life!

…And right now, we are looking for a Risk and Assurance Coordinator to work in our Insurance Technology part of the business at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.  

You will be responsible for supplying First Line of Defence (1LOD) Risk Management Services, Business Assurance support and general ownership across Insurance technology. You will also be responsible for 1LOD Risk Reporting, maintenance of Risk Policies and Risk Registers, incident root causes and actions, management and facilitation of periodic Control Self-Assessment testing and controls testing. 

You will bring excellent personal and leadership skills, with the ability to collaborate closely with business stakeholders across multiple entities. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package. 

If you have great structure and governance experience, then we would be keen to hear from you!

Role Responsibility

Your top 5 responsibilities are: 

  • Business and technical Risk Register maintenance and facilitation 6 monthly reviews, through risk workshop sessions and Senior Management Interviews, using standard/company approved risk register templates and scoring tools.  

  • The ownership of key technical control documentation linked to the functional risk registers, incorporating guidance provided by 2LOD.  

  • Conducting design and operational control effectiveness testing as required by control guidance material, ensuring that control weaknesses are identified as part of the process and ownership of action is taken to enhance the control framework.  

  • Coordinating technology incident management, and support of key enabling functions, in accordance with the Saga Incident Policy; leading and supporting lessons learnt, deep dives and clean up activity; ensuring that it is conducted in accordance with internal guidance and has the customer at the heart of any prioritisation and decisions made.  

  • Supporting the prompt closure of incidents across the business, including taking ownership of actions and the provision of regular updates that fall under my function/business area or in support of business areas where technology provides a critical enabling capability. 

The Ideal Candidate

  • A good standard of secondary education is necessary. 

  • Educated to A level (or equivalent) standard and of graduate calibre. 

  • Experience within a risk environment or compliance/assurance-based role would be advantageous. 

  • Knowledge of the insurance industry and associated regulations. 

  • Highly organised and methodical, with the ability to juggle a multitude of tasks and deadlines, whilst working under pressure. 

  • Must be able to work to a high degree of accuracy. 

  • Flexible approach, personable and able to embrace change. 

  • High work ethic and drive, with ability to self-manage. 

  • Demonstrable competence in writing clear and concise executive summaries and producing performance packs for senior management. 

  • Maintains discretion, confidentiality, and professionalism. 

  • Positive outlook, with a solution-centric approach. 

  • Excellent communication skills across all business levels. 

  • The ability to foster a positive culture that priorities good customer outcomes and shows important levels of engagement with the wider business. 

  • Ability to see the broader picture and recognise the effects of actions/problems on all areas of the business. 

  • Effective use of Microsoft Word and Excel, and good general IT literacy. 

Our values are:

  • Precision Pace - Always owning and making things happen
  • Empathy – Always aware of others
  • Curiosity – Always asking why
  • Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

  • Remote working available where possible

  • The choice to buy a further 5 days annual leave per year 

  • Free private medical insurance after 1 years' service 

  • Workplace Pension 

  • AXA Be Supported 

  • A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

 

 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group

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