Saga Magazine Admin Assistant - 4 Month Fixed Term Contract
Job Introduction
Are you results orientated with a desire to succeed? Do you take pride in doing things well? Do you have a strong customer service ethos?
When you join Saga we welcome you with open arms and we fuel your career possibilities. We support. We encourage. We champion you to reach your full potential.
We are looking for an individual to join our friendly Publishing Subscriptions Sales team and someone who takes pride in what they do, with high levels of accuracy and great attention to detail.
If this sounds like a role for you then keep reading...
Role Responsibility
- To sort, batch and process subscriptions to Saga Publishing titles
- To accurately process cheque banking reports of subscription payments
- Written Correspondence
- E-Mail Correspondence (Internal and external)
- Live Web Chat hosting
- To process BACS, Direct Debit and credit card reject payments
- To react efficiently and knowledgeably to customer issues, ensuring that all customer requirements are met
- To prioritise workloads to ensure that the needs of the customer and the department are achieved
- Problem solving subscription abnormalities
- To accurately maintain customer records on ACS, AFE and the GMD
- Personal Support though deceased correspondence
- To have a good compliance with FCA, PCI and GDPR while handling customer data
- Any other duties which are reasonably incidental
The Ideal Candidate
Capability, Knowledge and Experience:
- Proficient in use of Microsoft packages and willing to learn software packages necessary to the team
- Well-developed keyboard skills
Education and Qualifications:
- Good standard of secondary education.
Personal Characteristics:
- Ability to work towards targets and tight deadlines
- Good communication skills, both written and verbal
- A confident and persuasive manner
- Ability to work as part of a team
- Positive and proactive
- High level of accuracy and attention to detail
- Ability to use own initiative
- Strong customer service ethos
- To be open to giving and receiving constructive feedback
Package Description
The standard benefits when you join Saga include:
- Option to purchase a further 5 days annual leave per year
- Free private medical insurance after 1 years service
- Pension
- AXA Be Supported
- Apples Nursery (Folkestone only and on a waiting list basis)
- Free fruit
- Give as you earn
- Free eye tests
- Honeymoon benefit
- Sharebuy
- Salary finance
- Discounts on Saga holidays and insurance products
- A range of reductions and offers from leading retailers, travel groups and entertainment companies
- Long service awards
About the Company
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.
Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
Saga Group
