Saga Magazine Contact Centre Agent, PART TIME
Job Introduction
A leader in Motor, Home, Travel and Health Insurance, Saga offers an environment where we will do the best thing for you to develop your skills and your career.
An exciting opportunity has arisen for a Contact Centre Agent to join Saga Publishing based in Folkestone.
If you are hoping to start a career with Saga we have a great opportunity to join our contact centre for Saga magazine. Not only will we welcome you with open arms, but we’ll also support and encourage you and fuel your career development opportunities every step of the way.
You will be dealing effectively with inbound and outbound calls regarding subscriptions to Saga Publishing titles. A real chance to make the most of your excellent customer service skills in a truly sales focused role, you’ll spend each day identifying and fulfilling a variety of needs, including bringing on board new customers, retaining existing ones and cross-selling at every opportunity.
You will be a natural salesperson with excellent communication and problem-solving skills, you’re comfortable working individually and within a team. Someone who can deal with all manner of enquiries empathetically, efficiently, accurately and promptly, you have a flexible approach and lots of initiative too. What’s more, you pride yourself on your high degree of accuracy, even when under pressure.
And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.
If this sounds like a role for you then keep reading...
Role Responsibility
- Selling subscriptions to Saga Publishing titles, including up selling of packages and customer payment methods through both Inbound and Outbound calls.
- Provide our customers with exemplary service by dealing with all calls efficiently, accurately and promptly.
- To be multi-skilled in the Customer Service and Sales role, to competently deal with all customer enquiries into the department.
- To minimise cancellations and problem solving subscription abnormalities.
- To sort, batch and process Magazine subscriptions.
- Accurately process cheque banking reports of subscription payments
- Selling online shopping offers and premiums, highlighting special offers and completing payment transactions.
- To contribute proportionately to the Team’s achievements of all KPIs, as set by the Team Manager.
- Meet and exceed the Quality standards set by the Saga in handling calls and ensure that all promises to our customers are fulfilled.
- To provide flexibility in working arrangements to ensure customer demands are satisfied.
- To use questioning and listening skills to fulfil customer requirements and needs.
- To develop and maintain a thorough understanding of all products and processes.
- To be familiar with and practice all current selling techniques and best practice as outlined by the management team.
- Be able to deal with difficult situations in an empathetic and professional manner.
- To maintain client confidentiality at all times.
- To be able to investigate and resolve any customer complaints providing first class customer service.
- To communicate with internal and external customers in a professional manner.
- To be compliant with the standards set by various regulatory bodies.
The Ideal Candidate
- Experience in working in a customer focusing environment is desirable.
- Excellent communication skills.
- Well-developed keyboard and PC skills.
- Sales orientated.
- A confident and persuasive manner.
- Highly motivated and ability to work under own initiative to achieve results.
- Excellent customer service and sales skills.
- Ability to work to a high degree of accuracy.
- Ability to work under pressure.
- Ability to be flexible, to accommodate business needs and requirements.
Package Description
The standard benefits when you join Saga include:
- Option to purchase a further 5 days annual leave per year
- Free private medical insurance after 1 years service
- Pension
- AXA Be Supported
- Apples Nursery (Folkestone only and on a waiting list basis)
- Free fruit
- Give as you earn
- Free eye tests
- Honeymoon benefit
- Sharebuy
- Salary finance
- Discounts on Saga holidays and insurance products
- A range of reductions and offers from leading retailers, travel groups and entertainment companies
- Long service awards
About the Company
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.
Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
Saga Group
