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Saga Magazine Service Delivery Agent

Please Note: The application deadline for this job has now passed.

Job Introduction

** Remote/home working allowed **

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life!

…And right now, we are looking for a Saga Magazine Service Delivery Agent to join us at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products. 

In this role, you will take Inbound calls to sell our Saga magazine subscriptions, as well as outbound calling Saga membership ballot winners. 

You will bring excellent customer service and sales skills to this role. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package. 

Role Responsibility

As a Saga Magazine Service Delivery Agent your top 5 responsibilities will be:    

  • To sell subscriptions through Inbound and Outbound Saga publishing titles, including upselling and cross-selling of offers and payment methods. 

  • To provide excellent levels of customer service, ensuring customers are strongly valued. 

  • Provide exceptional experiences every day through written and email correspondence. 

  • Maximise subscription retention opportunities through our active saves programme. 

  • Processing Saga Magazine subscriptions for both print and digital formats. 


The Ideal Candidate

Capability, Knowledge and experience: 

  • Proficient in use of Microsoft packages and willing to learn software packages necessary to the team. 

  • Well-developed keyboard and PC skills.

  • Flexibility to move between Inbound, Outbound and Admin roles as the work dictates. 

Personal Characteristics: 

  • Excellent communication skills 

  • Excellent listening skills 

  • Sales orientated

  • A confident, persuasive, and positive attitude 

  • Highly motivated and ability to work under own initiative to achieve results 

  • Excellent customer service and sales skills 

  • Excellent learning ability 

  • Excellent organisational skills 

  • Excellent problem-solving capabilities 

  • Ability to work to a high degree of accuracy

  • Ability to work under pressure

  • Ability to be flexible and adaptable, to accommodate business and customer needs

  • Ability to multi-task 

  • Ability to demonstrate self- control and stay calm under pressure

Our values are: 

  • Precision Pace - Always owning and making things happen. 

  • Empathy – Always aware of others. 

  • Curiosity – Always asking why. 

  • Collaboration – Always one team, the Saga team! 

Package Description

The standard benefits when you join Saga include: 

  • Remote working available where possible

  • The choice to buy a further 5 days annual leave per year 

  • Free private medical insurance after 1 years' service 

  • Workplace Pension 

  • AXA Be Supported 

  • A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 65 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance, the Saga Magazine and our membership programme, Possibilities.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 



To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.



Saga Group

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