Sales & Services Call Centre Agent

Please Note: The application deadline for this job has now passed.

Job Introduction

This is a hybrid role which means you’ll be based at home but with regular days in the office to collaborate with colleagues. So, it’s important you live within a reasonable commuting distance of our office in Folkestone and we’ll set you up for success by providing the technology you need and a packed induction programme to guide you through your first weeks with us. You’ll need to have a quiet space at home to work as well as a good internet connection. 

Click link below to meet some of our colleagues and to find out more:

Role Responsibility

What you’ll do

Our colleagues play the most important part in creating exceptional experiences for our customers every day. That means delivering an experience that is better than expected, with every customer, every day. So, we want exceptional people to join our team!

If this sounds like you, then we’d love to hear from you!

Saga Insurance is a modern, fast paced and challenging sales and customer service environment where you will spend each day fulfilling a variety of needs by selling our fantastic range of Saga products as well as providing first class customer service to our new and existing customers.

Being exceptional every day on every call is not for the faint hearted! You will be speaking to up to 50 customers per day but if you thrive on a challenge, are at your best when you’re busy and can achieve demanding sales targets then this is the job for you!

The Ideal Candidate

When you’ll work

We are open 8am - 8pm Monday to Friday, 8:30am - 5pm Saturday and 9am - 5pm on a Sunday. Don’t worry, you’d never be asked to work from 8am to 8pm as the maximum shift duration is 8 hours, and you get 6 weeks prior notice of your rota.

So that we can prepare you to succeed and because there is a lot to learn, you will need to be able to attend training on a full time basis for the first 8 weeks 9am – 5.30pm.

Package Description

The Good Stuff

Our colleagues play the most important part in creating exceptional experiences for our customers every day. It is their empathy, collaboration, and drive to succeed for our customers that make them the best at what they do. We offer a competitive salary and benefits, including:

  • Starting salary of £19,821 per annum.
  • Salary rises as you become Competent, £20,892, through to Skilled, £23,035, and on to Mastery, £24,462. This is achieved by consistent demonstration of values, commitment to ongoing learning, and meeting key targets along the way. 
  • An enhanced holiday allowance – 25 days holiday (plus bank holidays) and the opportunity to purchase an additional 5 days holiday each year.
  • Paid volunteer days.
  • Free private medical insurance after 1 years' service. 
  • Generous Workplace Pension. 
  • A range of wellbeing initiatives and support including Unmind and AXA Be Supported.  
  • Discounts on Saga holidays and insurance products which extend to your family.
  • A range of reductions and offers from leading retailers, travel groups, and entertainment companies. 

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products that meet their evolving needs. 

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high-quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance, the Saga Magazine, and our membership programme, Possibilities.


When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.


We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.



We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.


We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 


To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.


Saga Group

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