Sales Support Assistant
We are recruiting for a self-motivated and customer focussed Sales Support Assistant within our Sales Support Department. Here at Titan Travel, we’re fiercely passionate about providing customers with fantastic holidays, making sure that every step of their journey is met with excellent customer service and support. Part of the Saga Group, we take our customers to some of the world’s most exciting destinations, from Kathmandu to New England and Buenos Aires to Alaska, where travellers have access to once in a lifetime experiences and can create memories they can treasure forever.
Offering full administrative support to our Sales team, you will be liaising with customers and suppliers on a daily basis to ensure that every part of your customers’ journeys runs smoothly. Working your way through the multitude of requests coming in daily is a key part of this role; ensuring that you arrange and book any elements that are listed on customer itineraries accordingly and that confirmation is received within 24/48 hours.
Alongside this, you will be liaising with customers to confirm booking arrangements and ensuring that all their requirements are met, upselling where possible to enhance the customer’s holiday experience. As well as communicating with customers, you will be in constant contact with our suppliers, letting them know when cancellations or revised travel arrangements occur. Delivering exceptional service to our customers pre-travel is the biggest part of this role, ensuring they come back to Titan time after time.
The Ideal Candidate
You should be a customer driven individual who has an excellent eye for detail and excellent administrative and communication skills, with the ability to use your own passion about travel to help customers have the perfect holiday. Whilst experience in the travel industry is preferred, it’s not essential, you just need to be enthusiastic and have a driven approach to working and providing great customer experience.
We offer excellent opportunities for career development, with great commission schemes. With great working hours that encourage a work life balance, you’ll be part of a fun and friendly team. Plus, you’ll receive a wide range of discounts on holidays, flights and more for yourself, family and friends!
About the Company