Sales Team Manager (Fixed Term 9-12 months)

Job Introduction

Through their amazing work, our healthcare team understand the value of the home. At Saga we want our healthcare team to feel at home and that is why our careers offer them the opportunity to grow and develop in a nurturing environment.

This role is an important part of the Sales and Business Development Team who strive to facilitate, to help and support the healthcare function of the business.

You will be motivating and driving like-minded sales professionals within our Sales department. You will be an inspirational manager to lead an energetic and task driven team, ensuring a proactive approach to driving performance.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a fantastic opportunity to further develop your career with Saga.

If this sounds like a role for you then keep reading...

Role Responsibility

• Support the implementation of the sales growth strategy through team members, ensuring they achieve monthly personal and team targets for each of the businesses

• Explore and initiate new ideas to increase revenue within the Sales function

• To support the successful implementation of a new Sales CRM and produce insightful business intelligence to guide marketing strategy

• Monitor and coach the team to deliver effective inbound / outbound sales with a view to maximising overall sales performance through nurturing leads

• Provide clear measures and objectives that meet the needs of the team, business and customers.

• Day to day management, motivation, and monitoring of the team

• Production of daily/weekly/monthly reports and analysis in order to recognise sales trends, performance against target and maximise relevant activity

• Ensure all sales leads are followed up in a timely fashion

• Ensure processes and procedures are in place to effectively measure customer feedback

• Effectively liaise with other areas of the business to drive sales

• Ensure the Management team is aware of issues and proposed solutions

• Provide feedback on competitor activity and market intelligence

• Hand-on approach to people management and achieving service levels

• To lead and motivate your team and direct reports to ensure they are giving their best at all times.

• Recruitment of staff as and when required

• To have excellent teamwork within the Sales Teams

• Excellent customer service skills, to ensure exquisite service is offered to all clients

The Ideal Candidate

• Exceptional customer call handling skill

• A track record of delivering results & exceeding/stretching targets

• Strong team player with the ability to work as an individual

• Ability to deal with difficult customer conversations when they arise

• Ability to influence and negotiate

• Ability to work towards targets and deadlines

• Knowledge of the sales business model and services needs

• A coaching style that will help others to develop their own skills and knowledge

• Commercial awareness

• Experience analysing sales performance

• Delivering and getting the best out of a new Sales CRM system (preferred).

Personal Characteristics:

• Self-motivated

• Organised

• Adaptable/ flexible approach

• Tenacious and assertive personality

Package Description

The standard benefits when you join Saga include:

• 28 days holiday
• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• Saga Social Club
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Childcare vouchers
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group