SecOps Engineer

Job Introduction

*** Remote/home working allowed. The role includes out of hours on-call *** 

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. Come and do the best work of your life alongside lovely colleagues. Come to Saga! 

And right now, we are looking for a SecOps Engineer to join our Technology Operations Team. You will be part of a team that supports and maintains infrastructure and security applications across the Saga business applying excellent operational focus on system stability, security, performance, and reliability. 

Reporting into the Colleague Support Manager, you will be responsible for supporting applications including CyberArk, Office 365 and email routing, and Zscaler.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.    

If this is of interest to you then we would be keen to hear from you!

Role Responsibility

• As a SecOps Engineer your responsibilities will be: 

• Providing technical support for infrastructure and security applications within Saga, liaising with other technical teams and vendors to implement fixes and upgrades as required. Acting as a point of escalation for complex problems and incidents.
• Developing and maintaining relevant documentation, and ensuring all information is accurate and up to date.
• Being able to work and with Cyber Security teams for vulnerabilities and security improvements.
• Monitoring systems and proactively recognising and raising issues to the business and to the Technology team where required.
• Administering the system maintenance procedures; raising, taking ownership and updating change requests and faults, and communicating their progress to both internal and external colleagues.
• Owning the planning and implementation of systems upgrades to ensure application stability.
• Working within project teams to introduce new infrastructure and security applications to support the Saga business.
• Actively supporting the incident response processes including incident triage, containment, eradication, and resolution.

The Ideal Candidate

• Recent experience of implementing and supporting CyberArk Privilege Cloud SaaS solution is essential.
• Experience of supporting CyberArk Privileged Access Manager self-hosted solution would be advantageous.
• Proven experience of working in a technical role within a corporate environment.
• Experience of supporting Microsoft 365, Check Point Endpoint, Zscaler or Proofpoint would also be advantageous.
• A good understanding of cyber security principles and experience of working with information security teams.
• Methodical approach to problem solving, works through a problem in a controlled, logical manner using a consistent approach enabling an efficient resolution to both simple and complex problems.
• Able to complete allocated tasks with minimum supervision to tight deadlines.
• Good interpersonal and communication skills. Should be capable of communicating effectively with colleagues from all areas of the organisation using a variety of techniques.
• Resilient, able to work methodically under pressure. 

Our Saga Values:

• Precision Pace - Always owning and making things happen. 
• Empathy – Always aware of others. 
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays, with the choice to buy a further 5 days annual leave per year 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

​Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote”

Saga Group