Senior Commercial Executive
Job Introduction
A leader in Motor, Home, Travel and Health Insurance; Saga offers an environment where we will do the best thing for you to develop your skills and develop your career.
This role is an important part of the Motor Commercial team who strive to provide commercial support to the business.
You will be working with multiple stakeholders, both internally and externally, to build commercial relationships that bring value to the business.
You will bring a real desire to learn fast, excellent organisational skills and have great commercial acumen and a dedication to the customer.
And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.
Role Responsibility
- Work with the Motor Panel Manager to manage Net pricing through Panel Insurer Management.
- Work with the Product Development team to manage and develop market-leading insurance products incorporating key TCF principles.
- Work within commercial relationships with suppliers and compliance to ensure adherence to FCA guidelines and that Saga strive to treat customers fairly (TCF)
- Involvement in all areas of product management & product development.
- Deliver product development and enhancements to business plan, and update TCF reports and forms as appropriate.
- Project management, with particular focus on cross-functional team working within the CATS programme.
- Supplier relations - management of supplier related issues and delivery of projects.
- Help to manage customer retention, highlighting areas to be improved and delivering process and document changes.
- Technical and management input into complaints handling, including intervention where necessary to ensure the fair and effective resolution of customer disputes.
- Delivery of accurate and up to date insurance and product documentation
- Management of competitor and industry research and analysis, including the maintaining of price competitiveness consistent with the Saga brand through market comparisons and actuarial liaison.
- Work with the PR team to push product highlights & benefits into the public eye whenever possible.
- Work closely with internal and external departments including Underwriting, Actuarial, Customer Relations, Marketing, IT and IOS teams.
- Issue required MI in a timely manner within SLA’s.
- Analyse data to uncover key drivers which could lead to improved Net rate pricing.
- Coordinate, produce and analyse MI, to manage the performance of the Panel, mainly using Microsoft Excel.
- Management of compliance process to ensure customers are treated fairly
- Produce and analyse Insurer MI.
- Implementation of commercial developments and enhancements, derived from analysis of industry and competitive trends
- Delivery of enhanced levels of customer satisfaction measured through MOT scores and external market benchmarks.
- Through commercial management and development, help to deliver budgeted results through improvements in Insurer Panel Net pricing.
- Input into resolution of customer complaints.
- Input into resolution where necessary to ensure policy underwriting meets customer need.
- Knowledge and compliance with governance related tasks.
- Coordinate, produce and analyse MI, to manage the performance of the Panel.
The Ideal Candidate
- Management of compliance process to ensure customers are treated fairly.
- Produce and analyse Insurer MI.
- Implementation of commercial developments and enhancements, derived from analysis of industry and competitive trends.
- Delivery of enhanced levels of customer satisfaction measured through MOT scores and external market benchmarks.
- Through commercial management and development, help to deliver budgeted results through improvements in Insurer Panel Net pricing.
- Input into resolution of customer complaints.
- Input into resolution where necessary to ensure policy underwriting meets customer need.
- Knowledge and compliance with governance related tasks.
- Coordinate, produce and analyse MI, to manage the performance of the Panel.
Package Description
The standard benefits when you join Saga include:
- 28 days holiday
- Option to purchase a further 5 days annual leave per year
- Free private medical insurance after 1 years service
- Pension
- AXA Be Supported
- Apples Nursery (Folkestone only and on a waiting list basis)
- Free fruit
- Give as you earn
- Free eye tests
- Honeymoon benefit
- Sharebuy
- Salary finance
- Discounts on Saga holidays and insurance products
- A range of reductions and offers from leading retailers, travel groups and entertainment companies
- Long service awards
About the Company
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.
Learn more about the Saga business by watching our Saga plc Interim results for the six months ended 31st July 2018
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
Saga Group
