Senior Operations Development Manager
Job Introduction
At Saga Personal Finance we understand that investing in your future is as important as investing in your career development. Working together we can ensure you receive the returns and rewards you deserve.
This role is an important part of the Business Development team who strive to facilitate, to help and support the Operations function of the business.
The Senior Operations Manager is responsible for leading the programme office for Saga Personal Finance and being the Project Lead on all major SPF strategic initiatives.
Saga Personal Finance has been identified as a real opportunity for Saga plc and, as such, has ambitious growth plans. Fundamental to these plans is the need to deliver major programmes within our strategy both involving strategic partners and internal programmes to ensure SPF is fully embedded within the membership transformational plans. The Senior Operations Development Manager is critical to leading the programme and project management to ensure delivery.
And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.
Role Responsibility
- To lead programme and project management for SPF
- To facilitate the implementation of strategic SPF developments, initiate and implement business improvements
- To identify best practice, design solutions and facilitate the implementation/integration of those solutions within SPF and the broader Saga group
- To x-functional lead a project team comprising both Saga and strategic partner representatives
- To manage strategic partner relationships to deliver the SPF strategy
- To create and maintain good working relationships with SPF leadership, Group business sponsors and leadership to ensure SPF are appropriately represented on group projects
- To proactively participate in group forums and actively manage internal relationships where business transformation is led – Change Office, Services Operations, Membership etc
- To communicate across all levels to enable clear understanding of the strategy and purpose behind projects and change, thus helping to mitigate against the natural resistance to change
- To promote the activities of SPF to encourage requests for their participation and help in identifying improvement
- To effectively manage team members and resources, including third parties and suppliers, always maintaining an excellent level of service and ensuring project delivery to budget and time
- To select and balance project team members, illustrating a keen sense of project delivery need against available skill set and developmental needs
- To continually look to improve aspects of SPF strategy and project delivery and manage projects and resources such that demonstrable continuous improvement is achieved across all elements of process and output
- Member of SPF leadership team
- Develop successful working relationships across SPF potential (and existing) business partners to ensure the delivery of business plans
- To ensure that all programmes and activities relating to them meet all regulatory, compliance and internal audit requirements, having due regard for relevant statutory authorities and requirements – e.g. FSA, OFT, Consumer Credit Act
The Ideal Candidate
Capability, Knowledge and Experience:
- Management experience in business development in a FS environment
- Is customer led and demonstrates a passion for service and sales excellence, results orientated with strong interpersonal skills
- Proven ability of programme & project delivery both x-functionally and through external strategic partners
- Recognised as a leader who can readily adapt to and implement change in processes, procedures and organisational structure
- Good knowledge of Financial Services legal, regulatory and compliance dynamics
- Experience of identifying, evaluating and introducing Business development initiatives specifically as they relate to Saga’s customer demographic
- Understanding of the Commercial, Service, Sales, Marketing and Product relationship
Education and Qualifications:
- Good standard of education
- Project management qualification desirable
Personal Characteristics:
- High impact and self-motivation, able to manage productive relationships with internal and external peers at all levels - proven interpersonal skills
Package Description
The standard benefits when you join Saga include:
- Option to purchase a further 5 days annual leave per year
- Free private medical insurance after 1 years service
- Pension
- AXA Be Supported
- Apples Nursery (Folkestone only and on a waiting list basis)
- Free fruit
- Give as you earn
- Free eye tests
- Honeymoon benefit
- Sharebuy
- Salary finance
- Discounts on Saga holidays and insurance products
- A range of reductions and offers from leading retailers, travel groups and entertainment companies
- Long service awards
About the Company
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.
Learn more about the Saga business by watching our Saga plc Interim results for the six months ended 31st July 2018
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
Saga Group
