Senior Oracle DBA
Job Introduction
When you join Saga we welcome you with open arms and we fuel your career possibilities. We support. We encourage. We champion you to reach your full potential.
We have a very exciting opportunity to join our IT department here in Folkestone for a Senior Oracle DBA.
You will be primarily responsible for the delivery and support for Saga’s Oracle Database infrastructure.
You will bring experience in working in a Oracle Database / Infrastructure related role and also have excellent written and verbal communications skills.
And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.
If this sounds like a role for you then keep reading...
Role Responsibility
- Maintain an awareness of new database products and services that may have positive impact on the Saga business.
- Provide input into the technical design phase within a project, working with the relevant Saga technical team or 3rd party technical team where appropriate. Provide technical design documentation where required. Build the appropriate levels of resilience into all new solution requirements.
- Use the change approval process and tool to record and seek approval for infrastructure changes. Notify relevant Saga teams or 3rd parties about any changes being made and the potential impact upon them.
- Use the Saga project management tool to record progress activity, updates on issues and risks, and submit the time spent on any allocated tasks.
- Ensure that the handover of technical change information is distributed within the team in a timely fashion.
- Collaborate and produce suitable technical and project documentation and produce/revise this documentation where appropriate.
- Periodically check for new updates to software (excluding vulnerability patches), and recommended configuration for supported products and share with the team.
- Plan, implement and support software and configuration changes following the Saga change approval process at all times.
- Update records for all changes made to the infrastructure including infrastructure diagrams and system configuration.
- Provide technical support for all Oracle database related incidents and service requests that have been escalated from the 1st line team. Ensure that all incidents and service requests are resolved within the agreed timescales and ensure that the customer is consulted prior to closure.
- Participate in the 24x7 call out service as part of the agreed rota system.
- Make recommendations for activities that lead to the improvement of the IT service or systems provided to the business.
- Manage Oracle Server databases through multiple product lifecycle environments, from development to mission-critical production systems.
- Refine and automate regular processes, track issues, and document changes.
- Independently analyse, solve, and correct issues in real time, providing problem resolution end-to-end.
- Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.
- Ensure that known errors are accurately recorded and that the recovery procedures are thoroughly documented and shared with members of the IT team.
- Identify risks within the applications and infrastructure and make the relevant IT manager aware of the technical risk and impact to the business.
The Ideal Candidate
- Self-motivated, able to manage own workload effectively.
- Maintains a professional approach when working on day-to-day activities.
- Good written & verbal skills.
- Able to work methodically under pressure.
- Good analytical skills, able to use data to determine cause of incidents, and able to act on this data to resolve incidents.
- Good customer service skills. Able to maintain a good rapport with customers, ensuring timely updates around incident diagnosis or project activities.
- Flexible approach, able to react to changing situations. Often volunteers to take part in work out of normal office hours.
- Good understanding of the Saga business, its products and customers.
- Good time management and organisation skills. Regularly manages the completion of tasks on time with some intervention from the manager.
- Positive attitude that supports confidence, respect and support from other team members.
- Able to work with other IT teams effectively.
Knowledge and Experience
- Working in an Oracle Database /Infrastructure related role within a corporate environment.
- Strong demonstrable background in working across Oracle clusters utilising RAC on 11 and 12.
- Basic level of awareness of the ITIL service management processes including incident, problem and change management.
Education and Qualifications (preferable)
- Educated to GCSE or equivalent.
- Acquired (or working towards) an industry recognised, associate level qualification (e.g. MCP, VCP, RHCSA) or equivalent.
Personal Characteristics:
- Pro-active and self-motivating with strong customer focus.
- First-class communicator. Good written & verbal skills.
- Maintains a professional approach when working on day-to-day activities.
- Flexible approach, able to react to changing situations. Often volunteers to take part in work out of normal office hours.
- Positive attitude that supports confidence, respect and support from other team members.
- Able to work with other IT teams effectively.
Professional skills [SFIA aligned]
- Information Security [SCTY] – Level 5.
- Technical Specialism [TECH] – Level 4.
- Emerging Technology Monitoring [EMRG] – Level 5.
- Continuity Management [COPL] – Level 4.
- Systems Installation/Decommissioning [HSIN] – Level 5.
- Availability Management [AVMT] – Level 5.
- Configuration Management [CFMG] – Level 4.
- Change Management [CHMG] – Level 4.
- Release and Deployment [RELM] – Level 5.
- System Software [SYSP] – Level 5.
- Capacity Management [CPMG] – Level 5.
- Systems development management [DLMG] – Level 2.
- Database design [DBDS] – Level 5.
- Database Administration [DBAD] – Level 5.
- Storage Management [STMG] – Level 5.
- Problem Management [PBMG] – Level 5.
- Incident Management [USUP] – Level 4.
Package Description
The standard benefits when you join Saga include:
- 28 days holiday
- Option to purchase a further 5 days annual leave per year
- Free private medical insurance after 1 years service
- Pension
- Saga Social Club
- AXA Be Supported
- Apples Nursery (Folkestone only and on a waiting list basis)
- Free fruit
- Give as you earn
- Childcare vouchers
- Free eye tests
- Honeymoon benefit
- Sharebuy
- Salary finance
- Discounts on Saga holidays and insurance products
- A range of reductions and offers from leading retailers, travel groups and entertainment companies
- Long service awards
About the Company
When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.
We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.
To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.
Saga Group
