Senior Transport Planner

Job Introduction

***Hybrid working, 2/3 days in the Redhill office***

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga. 

Uniquely in the travel industry, Saga customers benefit from an award-winning in-house transfer service taking them from their homes to airport or port of departure. We are right now looking for a Senior Planner to join us.

In this role, you will support the Planning Manager in leading a small team of Transport Planners, reviewing the daily route schedules to ensure they are as efficient as possible and proactively feeding back on and resolving any issues with the scheduling system. Whilst delivering an exceptional customer experience.

You will have exceptional attention to detail with experience forecasting routes and identifying potential shortfalls in delivery. You will have strong customer service skills with experience of liaising with internal and external stakeholders. You will bring an ability to be adaptable to change. 

And in return, you can look forward to all the responsibility and involvement of a role which is integral to our business, providing you with a rewarding and fast-paced career with an excellent benefits package.   

If you are a senior planner with excellent problem-solving skills, then we want to hear from you! 

Role Responsibility

• Deputise for the Planning Manager in their absence.
• Review the planned output of the in-house scheduling to ensure individual days are planned as efficiently as possible.
• Feedback any issues with the in-house scheduling system and where unable to resolve, raise to the Planning Manager.
• Contact fleet drivers if a shortfall in availability vs work available. Highlight any persisting issues to Planning Manager.
• Support the Planning manager in achieving the departments KPI targets.
• Run a forecast of future jobs (up to 120 days in advance of day of travel) when required to identify any shortfall in fleet driver availability/ 3^rd party locations and take proactive action to resolve
• To learn, understand and maintain all aspects of our scheduling system.
• Maintain the rules and parameters set by the company to ensure that drivers do not exceed their working hours. Review any instances of breached hours that are fed back by the driver performance manager. For any instances tat are believed to be caused by the planning of the day, take the necessary action required to resolve

Be a point of contact for all escalations relating to changes, cancellations, queries and any alterations, which may affect the efficiency of any route

The Ideal Candidate

• Will drive for results and challenge to reach the best outcome
• Have a strong customer centred focus
• Analytically approach all aspects of their work to achieve the most economic transport plans
• Show strong organisational skills
• Have a strong geographical knowledge of the UK postcode system and road network which ideally will have been gained during their experience of using telematics/planning systems. 

Our values are:

• Precision Pace - Always owning and making things happen.

• Empathy – Always aware of others.

• Curiosity – Always asking why.

• Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year 

• Free private medical insurance after 1 years' service 

• Workplace Pension 

• AXA Be Supported 

• A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group