Service Delivery Agents - Folkestone

Job Introduction

You may not have considered a career with Saga before. But, with new improved salaries, a brilliant pay progression scheme (be earning £25,700 in as little as three years) and some excellent benefits on offer, now’s a great time to join us. Not only will we welcome you with open arms, we’ll support and encourage you and fuel your career development opportunities every step of the way.

Dealing effectively with inbound calls regarding a range of products and transactions is what’s involved here. A real chance to make the most of your excellent customer service skills in a truly sales focused role, you’ll spend each day Identifying and fulfilling a variety of needs, including bringing on board new customers, retaining existing ones and cross-selling at every opportunity. In short, you’ll provide a high-quality service and prove that nothing is too much trouble.

A natural salesperson with excellent communication and problem-solving skills, you’re comfortable working individually and within a team. Someone who can deal with all manner of enquiries empathetically, efficiently, accurately and promptly, you have a flexible approach and lots of initiative too. What’s more, you pride yourself on your high degree of accuracy, even when under pressure. Oh, and you’re keen to be part of our mission to inspire and enable new possibilities for our customers

So, if you like the idea of working in a buzzing sales environment offering genuine career development opportunities, get in touch. We’ll tell you more about the role, as well as the benefits you can look forward, too, not to mention the ongoing support and training.

Role Responsibility

• To provide our customers with exemplary service by dealing with all calls efficiently, accurately and promptly
• To be multi-skilled in the Customer Service and Sales role, to competently deal with all customer enquiries into the Services Department
• To contribute proportionately to the Team’s achievements of all KPIs, as set by the Team Manager
• To meet and exceed the Quality standards set by the Saga in handling calls and ensure that all promises to our customers are fulfilled
• To provide flexibility in working arrangements to ensure customer demands are satisfied
• To use questioning and listening skills to fulfil customer requirements and needs
• To develop and maintain a thorough understanding of all products and processes
• To be familiar with and practice all current selling techniques and best practice as outlined by the management team
•  To be able to deal with difficult situations in an empathetic and professional manner
• To maintain client confidentiality at all times
• To be able to investigate and resolve any customer complaints providing first class customer service
• To communicate with internal and external customers in a professional manner
• To be compliant with the standards set by various regulatory bodies

The Ideal Candidate

• Experience in working in a customer focusing environment is desirable
• Excellent communication skills
• Well-developed keyboard and PC skills
• Sales orientated
• Highly motivated and ability to work under own initiative to achieve results
• Excellent customer service and sales skills
• Ability to work to a high degree of accuracy
• Ability to work under pressure
• Ability to be flexible, to accommodate business needs and requirements

Package Description

The standard benefits when you join Saga include:

• 28 days holiday
• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• Saga Social Club
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Childcare vouchers
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group