Social Escort

Job Introduction

Saga is Britain’s most experienced specialist Tour Operator for holidaymakers who are aged 50 years and over. 

SAGA is primarily a direct sell, off-peak tour operator, with a varied programme of holidays.  These range from Long-Haul, European and UK (Short Haul) tours and resort stays, Ocean & River Cruising, Short Break holidays and Special Interest programmes, such as Walking, Singles, Archaeology, Art Appreciation, Gardens and Music. 

Our employees will be able to provide an excellent level of service and able to gain customer confidence through knowledge and a genuine concern for their wellbeing and enjoyment of their holiday. 

…And right now, we are looking for a Social Escort at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships and leading the market with innovative insurance and financial products.   

You will be responsible for the welfare of our guests; you will travel from the Holiday Inn Folkestone to the Cruise alongside the guests where you will tender to their needs throughout. On arrival on the Cruise, you will assist with all duties as required by Cruise Host. 

Cabin, Meals, and access to the usual onboard facilities will be available to you through your journey on the river cruise. You will be on call throughout my time on the cruise and should you need to be contacted to assist in a medical emergency outside of hours you will be available to disembark and undertake welfare responsibilities. 

If this is of interest to you then we would be keen to hear from you!

Role Responsibility

General and Social:   

•  Attending on board activities such as Dinners, Guest briefing and entertainment slots. 

• Undertaking any additional duties as requested by Cruise Host. 

• Escorting included and optional excursions.  

• Ensuring the company’s image and values are always being adhered to. 

• To raise any customer complaints with the onboard Cruise Host or Duty officer were applicable.  

 Escorting and welfare:  

• Escorting guests from Folkestone Holiday Inn to the spirit of the Rhine vessel and back. 

• Escort guests who are referred to hospital and clinics ashore. 

• Embarkation and disembarkation duties. 

The Ideal Candidate

• Customer facing experience. 

• Presenting skills 

• Reasonable level of Mathematics and IT skills and excellent level of verbal communicative skills. 

• Ability to Facilitate friendships. 

• Strong organisational and decision–making skills.  

• Ability to be flexible to guest and company needs. 

• Able to make decisions in an efficient manner. 

• Previous experience working overseas, preferably on River or Ocean cruises.  

• Customer service experience is essential. 

• Public speaking experience.  

• Experience working under pressure. 

• Providing a duty of care. 

• Reasonable level of Mathematics and IT skills and excellent level of verbal communicative skills. 

• Working as part of a team. 

Our values are:

• Precision Pace - Always owning and making things happen.

• Empathy – Always aware of others.

• Curiosity – Always asking why.

• Collaboration – Always one team, the Saga team!

Package Description

A variety of opportunities from March 2022 to January 2023.

River cruises include - Rhine, Danube, Moselle & Elbe.

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

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Saga Group