Technical Hotel Superintendent

Job Introduction

As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance products, and creating thousands of unforgettable memories for our loyal holidaymakers who are at the heart of the Saga brand.

We’re passionate about providing the best possible customer experience and we know that central to that is a genuine passion for people and delivering the best possible service we can to all of our customers, both internal and external alike.

As Technical Hotel Superintendent, you’ll play a key role in supporting the Hotel Operations Director to deliver a first class hotel operation to our customers. You’ll be integral to ensuring that each and every one of our customers experiences the high standards of quality and service that they’ve come to expect from us.

You’ll be responsible for planning, implementing and supervising our ship support functions, risk management, facilities maintenance, refits and on board works and ensuring that we retain our reputation for providing the best cruises in the business.

You'll bring a technical buying background with strong cruise industry experience. You'll have a 'hands on' approach and be able to source new equipment, liaising with various suppliers.

And in return, you can look forward to all of the responsibility and involvement of an integral role, providing you with a rewarding and fast paced career with an excellent benefits package including life assurance, pension, high street and online discounts, and concessions for holidays and travel.

Role Responsibility

• Ownership of all ship support, risk management and maintenance of Brand standards on-board
• Provide world class facilities maintenance support working closely with the on-board teams and Managers ashore
• Provide expertise and guidance, viable solutions and corrective actions to address issues on-board
• Planning, preparation, coordination and project management for ship refits, dry and wet docks within the Hotel area
• Provide data and support for future strategy planning of facilities across the Spirit fleet
• Project management of all works completed on-board
• Asset management plan for major hotel and facilities assets
• Providing assistance, guidance and support to the senior team within Saga Cruises and deputizing for the Hotel Operations Director where required

The Ideal Candidate

Capability, Knowledge and Experience:

• A talented senior manager, preferably with a proven track record of working in the cruise industry, either on or off shore
• Demonstrable experience in budget management
• Strong stakeholder management and influencing skills
• Externally referenced and focussed on continuously seeking professional development – to ensure that Saga’s approach to hotel operations is both relevant and future proof
• Project management experience an advantage
• Commercially minded with strong business acumen
• Excellent communication and negotiation skills
• Demonstrable IT proficiency (Fidelio preferred, Microsoft Office essential)
• A strong people manager, who is able to lead and influence a diverse and remote work-force.

Education and Qualifications:

• Educated to degree level or equivalent, or qualified by experience

Personal Characteristics:

• Ability to work under pressure and to tight deadlines
• Strong interpersonal skills
• Excellent communication skills, both verbal and through presentation of data in reports
• Persuasion, negotiation, reasoning and problem-solving skills
• Initiative, diplomacy, tact and sound judgement
• Able to see the bigger picture and use initiative to bring new ideas in to the business
• Collaborative team player
• Innovative & solutions orientated with a ‘can do’ attitude and a dedication to driving change and continuous improvement
• Courage to challenge and do things differently
• Customer focussed and passionate about building an exceptional customer service ethos and approach
• Good judgement and ability to create strong professional relationships at all levels
• Determination and resilient in approach with the ability to ‘find a way’
• Exceptional planning and organisational skills

Package Description

The standard benefits when you join Saga include:

• Option to purchase a further 5 days annual leave per year
• Free private medical insurance after 1 years service
• Pension
• AXA Be Supported
• Apples Nursery (Folkestone only and on a waiting list basis)
• Free fruit 
• Give as you earn
• Free eye tests
• Honeymoon benefit
• Sharebuy
• Salary finance
• Discounts on Saga holidays and insurance products
• A range of reductions and offers from leading retailers, travel groups and entertainment companies
• Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc results for the financial year 2018/2019

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

Saga Group