Vacancies UX/UI Researcher and Designer

Please Note: The application deadline for this job has now passed.

Job Introduction

** Remote/home working allowed with occasional visits to the Folkestone, Kent office so this role will suit candidates in a commutable distance **  

At Saga we believe in exceptional experiences everyday whilst being a driver for positive change in our markets and communities. Our values are precision pace, empathy, curiosity, collaboration. If this resonates with you then it’s time to do the best work of your life!  

And right now we are looking for a UX/UI Researcher and Designer to join us.  In this role you will help build the future of the online presence of the Saga brand and other group digital platforms.  We are looking for combined skill set of both UX and UI, with the ability to both conduct research and design to help us translate business requirements into a proposition which can meet the unique requirements of Saga’s customers.  

You will identify the best method based on research goals and resources. You will also work with stakeholders to present back findings, iterate them into new UX and design tests with the UX/UI team. 

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.  

Role Responsibility

  • Planning, designing and conducting the usability testing process 

  • Conducting research in person or online with customers, guiding them through prototypes  

  • Documenting and analysing feedback 

  • Running workshops and facilitating stakeholder meetings to capture requirements 

  • Presenting findings to business stakeholders 

  • Conducting research to gather insights for new product and concept developments 

  • Modelling insights gained from user research into formats to enhance organisation understanding of user needs 

  • Work with the UX/UI team to visualise the research findings 

The Ideal Candidate

  • Significant UX research and UI design experience  

  • An ability to understand the over 50’s age group and their behaviours online  

  • A solid grasp of user-centred design, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns  

  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design  

  • Expertise in standard UX and design tools such as Sketch, InVision, Adobe XD, Adobe Creative Suite and the like is a must. Basic HTML5, CSS3 and JavaScript skills are a plus  

  • Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications  

  • Be excited about collaborating and communicating closely with teams and other stakeholders to consistently deliver design solutions for approval  

  • Be passionate about resolving user pain points through brilliant design  

  • Ability to communicate design processes, ideas and solutions to teams and clients  

  • Previous experience working on complex projects 

Our values are:

  • Precision Pace - Always owning and making things happen
  • Empathy – Always aware of others
  • Curiosity – Always asking why
  • Collaboration – Always one team, the Saga team!

Package Description

The standard benefits when you join Saga include: 

  • Remote working available where possible

  • 25 days annual leave plus bank holidays from Jan 2022 with the choice to buy a further 5 days annual leave per year 

  • Free private medical insurance after 1 years' service 

  • Workplace Pension 

  • AXA Be Supported 

  • A range of reductions and offers from leading retailers, travel groups and entertainment companies

About the Company

Having spent our first 30 years focused on travel, Saga launched Saga Magazine and developed home and motor insurance and financial services in the 1980s. Private medical and pet insurance followed in the 1990s, along with the launch of our own cruise ship operation. The strength of the Saga brand provides the Group with the ability to develop in-house or partner with suppliers to offer our customers and members highly differentiated, competitively priced products which meet their evolving needs.

Saga exists to help our customers and members lead the life they want to lead. To succeed in this, we know that the most important thing to do is to listen to our customers and members. At the heart of our business model is our drive to know more about our customers’ wants and needs so we are best placed to serve them.

Applying this approach over the past 70 years has enabled us to become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 



To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.




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