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User Acceptance Tester - 9 month FTC

Please Note: The application deadline for this job has now passed.

Job Introduction

Saga is a trusted brand which achieves over 87% recognition from the UK’s over 50s. With our differentiated products and a unique route to market we are able to offer outstanding service and we mirror this with outstanding career possibilities.

…And right now, we are looking for a User Acceptance Tester on a 9 month fixed term contract to join us at an exciting time in Saga’s history. As a Group, Saga is taking to the seas in our brand new, luxury cruise ships, leading the market with innovative insurance and financial products.

You will support our Travel & Central functions of the business by designing, planning, scripting and executing the manual regression/sanity test scripts and automated tests scripts for a variety of key customer facing and internal applications using the chosen test process. 

By joining this team opens opportunities to build on your technical expertise whilst having exposure to the different business areas and will provide the successful candidate with a solid foundation for a career in UAT.

Role Responsibility

Support the Test & Project Support Manager to undertake manual and automated testing for a wide range of digital projects by:

  • To conduct and support out of hour releases. Volumes and frequency will differ dependent on business needs
  • To interact and communicate with project management, test and development teams to develop a strong understanding of the changes and testing objectives 
  • To conduct user acceptance testing on behalf of Saga Group on all current and prospective Saga Group user systems to the required standard
  • To design and create test plans, scripts and datasets to meet business requirements
  • To complete documentation that can be easily followed
  • To report and track defects in development packages
  • To use test tools as part of test processes and to be proactive in investigating ways to improve efficiency
  • To conduct sanity checks on live releases including customer documentation
  • To investigate users queries regarding potential system faults or changes
  • To report faults and change requests on behalf of the system users Maintain and review test scripts
  • Provide a full auditable overview of testing processes
  • To ensure knowledge of business processes is kept current
  • To be prepared to take on additional tasks as and when requested
  • To be prepared to complete additional hours to maintain target release dates
  • To be responsible for actively developing skills and knowledge
  • To demonstrate behaviours that encourage open mindedness
  • To make recommendations for improved usability during testing of development software
  • To document and report faults found during testing
  • To complete test items within the time frames provided
  • To liaise with all interested parties on a change to assess and agree specific testing requirements
  • To communicate changes and development to the business so that written briefs and or training sessions can take place

The Ideal Candidate

Capability, Knowledge and Experience:

  • Experience of backend/database testing 
  • Knowledge of JIRA, SQL, API testing and Postman would be beneficial 
  • Ability to work in a methodical manner
  • Ability to investigate and fix causes of script failure
  • Able to multi task
  • Driven by quality
  • Demonstrates that the customer is central to test scenarios and suggest improvements around this
  • Ability to work to demanding schedules and deadlines
  • Ability to learn new systems and processes
  • A technical background or experience of scripting skills/test automation tools would be an advantage but not essential 
  • Knowledge of version control would be an advantage but not essential
  • Ability to investigate defects to provide further detail to developers
  • Technical knowledge in scripting/coding will be an advantage
  • A technical background or experience of scripting skills/test automation tools such as Katalon would be an advantage but not essential 
  • Familiar with Agile & Waterfall methodology 

Personal Characteristics:

  • Keen attention to detail
  • Multitasker 
  • Passionate about delivering change
  • Approachable
  • Good communication skills and ability to develop collaborative relationships
  • Excellent verbal and written communication skills
  • Strong Excel skills and knowledge
  • Must be flexible, independent and self-motivated
  • Able to work autonomously and within a team environment
  • Develop and maintain good professional working relationships
  • Confident in estimating effort needed for tasks
  • Excellent product and business knowledge

Package Description

The standard benefits when you join Saga include: 

  • Remote working available where possible

  • The choice to buy a further 5 days annual leave per year 

  • Free private medical insurance after 1 years' service 

  • Workplace Pension 

  • AXA Be Supported 

  • Apples Nursery (Folkestone only and on a waiting list basis) 

  • Give as you earn 

  • Free eye tests 

  • Honeymoon benefit 

  • Share buy 

  • Salary finance 

  • Discounts on Saga holidays and insurance products 

  • A range of reductions and offers from leading retailers, travel groups and entertainment companies 

  • Long service awards 

About the Company

We want all our candidates to have the best possible chance of doing well during our recruitment process so we have created some videos which will help with your CV: 

And some helpful tips should you be invited to interview: 


When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. 

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme. 


Learn more about the Saga business by watching our Saga plc 2019 AGM film below:

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.




Saga Group

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