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User Experience Researcher

Please Note: The application deadline for this job has now passed.

Job Introduction

We are Saga Group digital marketing and we have some ambitious plans for 2018 and beyond a key one of which is delivering the online presence for Saga Possibilities and other group sites.  As a result of this, we have an exciting opportunity for a User Experience (UX), Researcher, to join our team.

We’ve got some challenging plans for moving us forward in the digital world, we’re putting in place the right tools to do this and we have lots of big projects for you to help us with. 

This is a broad and challenging role with lots of opportunities which will help you to further develop your skills in an innovative and growing part of Saga.

Role Responsibility

  • Planning, designing and conducting the usability testing process
  • Conducting research in person or online with customers, guiding them through prototypes
  • Documenting and analysing feedback
  • Running workshops and facilitating stakeholder meetings to capture requirements
  • Presenting findings to business stakeholders
  • Conducting research to gather insights for new product and concept developments
  • Modelling insights gained from user research into formats to enhance organisation understanding of user needs
  • Work with the UX and design teams to the product visually based on research findings
  • Understand the product proposition and user needs
  • Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences
  • Facilitate the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences and recommendations for digital products
  • Design and deliver wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces
  • Build and manage relationships with stakeholders product owners and development teams
  • Validate ideas and designs through user testing
  • Identify design problems based on customer behaviour
  • Make strategic design and user-experience decisions related to core, and new, functions and features
  • Take a user-centred design approach and rapidly test and iterate your designs
  • Collaborate with other team members and stakeholders
  • Ask smart questions, take risks and champion new ideas

The Ideal Candidate

  • Significant UX research experience
  • An understanding of the over 50’s age group and their behaviour online
  • A solid grasp of user-centred design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
  • Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
  • Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications
  • Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval
  • Be passionate about resolving user pain points through great design
  • Be open to receiving feedback and constructive criticism
  • Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies
  • Project experience, especially scrum and agile knowledge
  • Exposure to a large-scale programme

Package Description

The standard benefits when you join Saga include:

  • 28 days holiday
  • Option to purchase a further 5 days annual leave per year
  • Free private medical insurance after 1 years service
  • Pension
  • Saga Social Club
  • AXA Be Supported
  • Apples Nursery (Folkestone only and on a waiting list basis)
  • Free fruit 
  • Give as you earn
  • Childcare vouchers
  • Free eye tests
  • Honeymoon benefit
  • Sharebuy
  • Salary finance
  • Discounts on Saga holidays and insurance products
  • A range of reductions and offers from leading retailers, travel groups and entertainment companies
  • Long service awards

About the Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.


Saga Group

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