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Change Impact Analyst

Please Note: The application deadline for this job has now passed.

Job Introduction

Change Impact Analyst

Salary £25-28,000 dependent on experience


Full Time or Part Time Considered

London Hybrid

In this newly created role of  Change Impact Analyst you will be instrumental in driving operational transformation and facilitating the achievement of strategic objectives.

You will be a natural communication, as your effectively engage with Liaise with a variety of stakeholders to ensure change strategies are aligned to the business strategies and project visions.

Reporting to the Operations Strategy Deliver Manager, you will work closely with the Change Manager to regularly review effectiveness of change plans and adapt as required to optimise outcomes

A Saga, we support a diverse group of customers and help them at various stages of their lives and you will play a key role in ensuring that as a business our operational teams are able to provide exceptional experiences to them.

We offer total flexibility over where you work – you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.

At Saga, we come together with a purpose so that we can collaborate with each other; as part of our Operational Development team, you would typically come together once a month in London or Kent.


Role Responsibility

As a Change Impact Analyst you will use your business analytics skills to perform change impact analysis, identifying gaps and determine scope of change management - including strategy, resources, estimates and plans.

Other accountabilities include:

  • Using Business Analysis (BA) tools and techniques to capture, clearly articulate and document the as-is business processes
  • Act as operational impact lead in key projects/business changes
  • Communicate clearly with all stakeholders to demonstrate understanding of business processes, proposed solutions and possible risks; to ensure complete understanding of the impact of the change, across the business
  • Communicate changes plans to all required stakeholders in all levels of the business
  • Update and maintain a change calendar and track and report issues which have impact on operational resources
  • Develop change management and communication frameworks and plans
  • Responsible for receiving, raising, analysing and issuing impact assessments, for scheduling and the general management of change implementation with minimum service impact/disruption to customers
  • Liaise with external customers/ suppliers/ partners to manage their change request in line with process and procedures

The Ideal Candidate

To be a successful Change Impact Analyst it is essential that you have strong change management experience. Whilst having experience within financial services would be of advantage, we are open to considering candidates with experience across other industries.

Other skills and experience required include:

  • Ability to liaise with many groups both business and technical to find solutions
  • Strong verbal and written communication skills
  • Compelling presentation and executive management communication skills
  • Demonstrated ability to effectively manage and resolve conflicts related to change

Package Description

Everyday our colleagues deliver exceptional experiences to our customers. We believe exceptional work deserves even more exceptional rewards, that's why we have put together an amazing benefits package for all colleagues.

We offer total flexibility over where you work you choose a place that you feel most comfortable and productive, either from home or in one of our hubs in London, Ashford or Sandwich.


  • Our working week is 35 hours per week, these can be worked flexibly to suit your working style
  • 25 days holiday + bank holidays
  • Option to purchase additional leave up to 5 extra days
  • Pension scheme matched up to 10%
  • Life assurance policy on joining us
  • Wellbeing programme
  • Colleague discounts including family discounts on cruises and holidays
  • Range of reductions and offers from leading retailers, travel groups and entertainment companies
  • Enhanced maternity and paternity leave
  • Grandparents leave
  • Company performance related annual bonus - Up to 5%
  • Income protection
  • Access to Saga Academy, our bespoke learning platform

About the Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.


Saga Group

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